Marcelo Germann in

Marcelo Germann

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Líder de equipe de atendimento ao cliente at Dell Technologies
📍 Sapucaia do Sul, Rio Grande do Sul, Brazil

Marcelo Germann is an experienced IT professional specializing in technical support, infrastructure management, and team leadership, with a significant tenure at Dell Technologies. He studied Information Systems at Unisinos and holds Microsoft certifications. Colleagues frequently describe him as focused, technically proficient, and dedicated to customer satisfaction.

His professional interests appear to extend to major electronics and retail companies, such as TDK and Lojas Renner S. A. , indicating a potential focus on the technology that underpins these sectors.

He once received an "Everyday Hero" award for proactively identifying and helping resolve a potential risk to customers.

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Experience
15 Years
Current Role
Líder de equipe de atendimento ao cliente
Location
Sapucaia do Sul, Rio Grande do Sul, Brazil
Personality Overview

How Marcelo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marcelo cares about

Customer Experience
Praised in recommendations for being attentive, insightful, and focused on delivering high-quality service and achieving total client satisfaction.
Team Development
As a Team Lead at Dell, he was directly responsible for the technical and personal development of support analysts, guiding them in complex cases.
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Career

Work history

2-2022
Líder de equipe de atendimento ao cliente
Dell Technologies
1-2019 - 2-2022
Analista de suporte técnico enterprise
Dell Technologies
2-2018 - 1-2019
Administrador de rede
Meta
7-2016 - 1-2018
Coordenador de infraestrutura de TI
e-tab Tecnologia e Gestão
4-2014 - 6-2016
Analista de Suporte Técnico Pleno
Grupo Meta
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2023
Sistemas de Informação
Unisinos
Education details unavailable
Unisinos
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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