Marcelo Germann

Observer
DISC Type : ci

Líder de equipe de atendimento ao cliente at Dell Technologies

Sapucaia do Sul, Rio Grande do Sul, Brazil

Overview

Marcelo Germann is an experienced IT professional specializing in technical support, infrastructure management, and team leadership, with a significant tenure at Dell Technologies. He studied Information Systems at Unisinos and holds Microsoft certifications. Colleagues frequently describe him as focused, technically proficient, and dedicated to customer satisfaction.

His professional interests appear to extend to major electronics and retail companies, such as TDK and Lojas Renner S. A. , indicating a potential focus on the technology that underpins these sectors.

He once received an "Everyday Hero" award for proactively identifying and helping resolve a potential risk to customers.

Personality Overview

Assertive

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Experience
Praised in recommendations for being attentive, insightful, and focused on delivering high-quality service and achieving total client satisfaction.
Team Development
As a Team Lead at Dell, he was directly responsible for the technical and personal development of support analysts, guiding them in complex cases.
IT Infrastructure
Has extensive experience managing complex IT environments, including servers, networks, and large fleets of workstations, as an infrastructure coordinator and network administrator.

Media Appearances

Marcelo has no verified media appearances

Work History

2-2022
Líder de equipe de atendimento ao cliente at Dell Technologies
1-2019 - 2-2022
Analista de suporte técnico enterprise at Dell Technologies
2-2018 - 1-2019
Administrador de rede at Meta
7-2016 - 1-2018
Coordenador de infraestrutura de TI at e-tab Tecnologia e Gestão
4-2014 - 6-2016
Analista de Suporte Técnico Pleno at Grupo Meta

Education

2005 - 2023
Sistemas de Informação from Unisinos
Education details unavailable from Unisinos

More Information

Social Presence :

Prographics :

Exp : 15 Location : Sapucaia do Sul, Rio Grande do Sul, Brazil Job Level : N/A Designation : Líder de equipe de atendimento ao cliente at Dell Technologies
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Insights For Selling To Marcelo

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcelo is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Marcelo

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Marcelo move?

  • They like to analyze well and then make their decisions.
  • Can Marcelo take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Marcelo

Personality Compatibility


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