Marcelo Moretti

Observer
DISC Type : ic

General Manager Sheraton Mexico City Maria Isabel at Marriott International

Mexico City, Mexico

Overview

Marcelo Moretti is a senior hotel business administration specialist with extensive experience as the General Manager for the Sheraton Mexico City Maria Isabel Hotel. His expertise lies in holistic hotel management, staff motivation, and financial performance, with a strong focus on Latin American markets and adapting to the needs of modern travelers.

He has a track record of leadership during launches, changes, and crises. As a leader, he focuses on transmitting a clear vision to his staff to drive the execution of strategies that create the best possible guest experience. He is certified in Six Sigma and Competitive Benchmarking.

As General Manager of the Sheraton Rio, he led the deployment of the exclusive "Grand" project, an upscale categorization assigned to only a few Sheraton hotels globally.

Personality Overview

Assertive

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Guest Experience
He is focused on improving hotel conditions and boosting guest satisfaction, recently leading a major renovation at the Sheraton Mexico City to elevate the guest experience.
Hotel Management
Has extensive experience managing large, iconic properties, focusing on financial performance, staff motivation, innovation, and navigating moments of crisis or change.
Business Development
Constantly seeks new business opportunities to satisfy both current and future travelers, as well as property owners, within the Latin American market.

Media Appearances

Marcelo has no verified media appearances

Work History

2-2018
General Manager Sheraton Mexico City Maria Isabel at Marriott International
9-2016
General Manager Sheraton Mexico, Area Manager Director Mexico City Hotels at Marriott International
4-2015
Area Manager Director Sheraton Mexico City Hotels at Starwood Hotels & Resorts Worldwide, Inc.
4-2015
General Manager. Sheraton Mexico City Maria Isabel at Starwood Hotels & Resorts Worldwide, Inc.
6-2008 - 4-2015
General Manager. Sheraton Rio Hotel & Resort at Starwood Hotels & Resorts Worldwide, Inc.

Education

2004 - 2004
SIX SIGMA from Starwood
1997 - 1997
COMPETETIVE BENCHMARKETING from Cesar Sadoy & Asoc. Caracas Venezuela

More Information

Social Presence :

Prographics :

Exp : 46 Location : Mexico City, Mexico Job Level : Senior Designation : General Manager Sheraton Mexico City Maria Isabel at Marriott International
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Insights For Selling To Marcelo

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcelo is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Marcelo

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Marcelo move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Marcelo take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Marcelo

Personality Compatibility


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