Nazma Bandali in

Nazma Bandali

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Head of Customer Communications at British Gas
📍 United Kingdom

Nazma is a strategic communications leader at British Gas, specializing in insight-led customer experiences. With a background from the University of Gloucestershire, she has a proven record of driving commercial results, such as a 42% uplift in renewals. Colleagues describe her as impressive, effective, bold, and energetic, with a talent for translating strategy into action.

Outside of her core role, Nazma is passionate about developing people, focusing on coaching and mentoring to help others achieve their potential. She is described as a bold and energetic individual who thrives on collaboration and sharing knowledge and best practices across her network. She has a strong interest in applying behavioural science to her work.

Unique fact: Nazma serves on the School Industry Advisory Board at Royal Holloway, helping to connect academia with industry.

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Experience
25 Years
Current Role
Head of Customer Communications
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Nazma shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nazma cares about

Customer Comms Strategy
Her entire career at British Gas has focused on leading and transforming customer communications across all channels to drive measurable business impact.
Behavioural Science
She has a stated expertise in behavioural science and has used it to secure regulatory approval for simplified customer bills and improve user experiences.
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Career

Work history

7-2024
Head of Customer Communications
British Gas
2-2020 - 6-2024
Customer Journey Owner - Join, Change & Leave
British Gas
5-2014 - 12-2020
Senior Customer Communications Manager
British Gas
1-2013 - 4-2014
Senior Customer Communications Manager
British Gas Business
10-2010 - 12-2012
Propositions Manager
British Gas Business
In the press

Media appearances

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Education
Bachelor of Arts - BA
University of Gloucestershire
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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