Marcos N. Santana

Judge
DISC Type : Dc

Director, Software Quality Engineering and Automation at EmpiRx Health

United States

Overview

Marcos is a visionary technology leader specializing in transforming software quality through automation and innovation. Currently the Director of Software Quality Engineering at EmpiRx Health, he holds a Doctors Degree and has led global teams at Starbucks. Colleagues describe him as an "exceptional" expert and a "thoughtful collaborator. "

Outside of his technical leadership, Marcos values mentorship and servant leadership, often expressing gratitude for leaders who shaped his career. He has a sense of humor about his work, once posting about how parenting a toddler challenges his quality assurance skills in unexpected ways.

At a previous role, he spearheaded an initiative that reduced smoke testing time by an incredible 1600%.

Personality Overview

Fast But Wary

Quality Focused

Generally Skeptic

They are not focused on building rapport and relationships.  More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same.

Topics They Care About

Test Automation Strategy
His career is defined by building and scaling test automation frameworks, including a notable project for Salesforce, to enhance efficiency and software quality.
Servant Leadership
He actively posts about the importance of thoughtful leadership and mentorship, showing a commitment to developing and encouraging his teams on a human level.
Scaling Quality Initiatives
In his global role at Starbucks, he was responsible for ensuring the scalability and reliability of technology processes across multiple systems and platforms.

Media Appearances

Marcos has no verified media appearances

Work History

6-2025
Director, Software Quality Engineering and Automation at EmpiRx Health
7-2023 - 6-2025
Global Lead, Software Development Engineering in Test (SDET) at Starbucks
9-2023 - 4-2025
Software Engineering Advisor at Yuno
1-2023 - 7-2023
Principal Software Engineer in Test at Abarca Health
11-2020 - 1-2023
(Director Equivalent) Senior Manager, Software Quality and Automation Engineering at Abarca Health

Education

Doctor's Degree from Universidad Ana G. Méndez (UAGM)
Master of Business Administration (M.B.A.) from Universidad del Turabo

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Mid-senior Designation : Director, Software Quality Engineering and Automation at EmpiRx Health
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Insights For Selling To Marcos N.

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcos N. is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Marcos N.

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Marcos N. move?

  • They can take decisions very fast if you manage to convince them.
  • Can Marcos N. take some risk or not?

  • The risks don’t matter much to them.

You And Marcos N.

Personality Compatibility


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