Marcos Rodriguez is a dedicated Contact Center Operations Manager at Fros with extensive experience built entirely within the company. He possesses deep expertise in business operations, workforce planning, and contact center management, having progressed through multiple roles from customer service representative to his current leadership position.
Based on his interests, Marcos appears to appreciate the outdoors and Texas wildlife, showing an affinity for the Texas Parks and Wildlife Department. His engagement with company content also suggests a keen interest in topics related to financial planning and wealth management for individuals.
He has built his entire professional career at Fros, showcasing exceptional loyalty and institutional knowledge.
Marcos Rodriguez
Operations Manager at Frost
San Antonio, Texas, United States
Overview
Topics They Care About
Contact Center Management
His entire career has been dedicated to contact center roles, culminating in his current position as Operations Manager.
Workforce Planning
This is a key skill highlighted in his senior roles, indicating a focus on operational efficiency and resource management.
Customer Experience
A consistent theme throughout his career progression, from customer service representative to quality assurance and management.
Media Appearances
Marcos has no verified media appearances
Work History
5-2026
Operations Manager at Frost
2-2022 - 5-2026
Senior Workforce Management Forecasting Analyst at Frost
10-2021 - 1-2022
Contact Center Supervisor at Frost
9-2020 - 10-2021
Quality Assurance Specialist at Frost
2-2020 - 9-2020
Customer Service Representative at Frost
Education
Marcos has no verified education history
More Information
Social Presence :
Prographics :
Exp : 6
Location : San Antonio, Texas, United States
Job Level : Middle
Designation : Operations Manager at Frost
