Maria Alice C da Paz

Critic
DISC Type : C

Analista de suporte técnico at inDrive

Recife, Pernambuco, Brazil

Overview

Alice is a Software Engineering student at UNIBRA currently working as a Technical Support Analyst at inDrive. She is building a skill set that includes Java, Python, SQL, HTML, and CSS, complemented by extensive experience in customer-facing roles and technical support.

Originally from Recife, Alice is passionate about technology and dedicated to continuous learning and professional growth. She describes herself as determined and organized, consistently seeking new challenges to develop her abilities and advance her career in the tech industry.

She recently earned certifications as both an Object-Oriented Developer and a DB Developer.

Personality Overview

ROI Driven

Critic

Information Seeker

They prefer to do logical analysis and value evidence over emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Software Engineering
She is currently a student of Software Engineering, posts about her academic achievements, and is passionate about technology.
Customer Experience
Her career history shows a strong focus on customer-facing roles, including technical support, bilingual service, and account management, indicating a deep understanding of customer needs.
Professional Development
Actively seeks out and shares new certifications, expressing a clear determination to learn, grow, and achieve new milestones in her career.

Media Appearances

Maria has no verified media appearances

Work History

7-2024
Analista de suporte técnico at inDrive
9-2023 - 12-2023
Account Manager at SOFTUM
12-2022 - 7-2024
Bilingual Customer Service Representative at SPEEDMAIS
8-2022 - 11-2022
Sales Promoter at Agência Union
11-2021 - 1-2022
Sales Attendant at Annie Cake Shop

Education

10-2017 - 6-2021
Ensino Médio from Forest Park High School
2022 - 6-2023
Curso Superior de Tecnologia (CST) from UNIBRA - Centro Universitário Brasileiro

More Information

Social Presence :

Prographics :

Exp : 2 Location : Recife, Pernambuco, Brazil Job Level : N/A Designation : Analista de suporte técnico at inDrive
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Insights For Selling To Maria Alice

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria Alice is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Maria Alice

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Maria Alice move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Maria Alice take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Maria Alice

Personality Compatibility


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