Marilina Perla

Inquirer
DISC Type : cd

Supervisora CX at Ualá

Comuna 12, Buenos Aires Province, Argentina

Overview

Marilina Perla is a CX Supervisor at Ualá, leading Customer Support teams for Argentina and Colombia. With a background in psychology, she specializes in team leadership, talent development, and customer service strategies.

She is committed to fostering positive work environments, evident from her posts celebrating team events and emphasizing employee experience.

Marilina received a "Growth Mindset" honor for coordinating back-up training and achieving a 98% employee recommendation score.

Personality Overview

ROI Conscious

Judgemental

Upfront

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience Leadership
As CX Supervisor at Ualá, she leads Customer Support teams for Argentina and Colombia, focusing on strategy and process development to meet objectives.
Team Development
Her experience at American Express and Provincia NET highlights her dedication to coaching, talent development, and fostering strong team dynamics.
Employee Engagement
She actively promotes positive workplace culture, evidenced by posts on team celebrations and her emphasis on employee experience.

Media Appearances

Marilina has no verified media appearances

Work History

10-2020
Supervisora CX at Ualá
11-2017 - 10-2020
Supervisora de Banco at Provincia NET
9-2014 - 9-2017
Team Leader de Atención a Clientes at American Express
10-2009 - 9-2014
Ejecutiva de cuenta Premium at American Express
2-2008 - 6-2009
Asistente comercial at Quae

Education

2005 - 2010
Psicología from Universidad del Salvador

More Information

Social Presence :

Prographics :

Exp : 20 Location : Comuna 12, Buenos Aires Province, Argentina Job Level : N/A Designation : Supervisora CX at Ualá
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Insights For Selling To Marilina

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marilina is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Marilina

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Marilina move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Marilina take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Marilina

Personality Compatibility


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