Mark Chien

Cheerleader
DISC Type : Is

General Manager - Salesforce Success Central at Amazon Web Services (AWS)

Greater Seattle Area, United States

Overview

Mark is a seasoned technology leader with over 25 years of experience, including a 19-year tenure at Amazon. As the General Manager for Salesforce Success Central at AWS, he leverages his deep expertise in CRM platforms and technical innovation. He holds an engineering degree from the University of Waterloo.

Outside of his extensive career, Mark is a proud father to a daughter. He has shared his inspiration from the stories of strong, successful female athletes who have overcome adversity, highlighting the importance of resilience and confidence.

After more than 19 years at Amazon, he was one of the companys longest-tenured employees, with only 1, 790 people having been hired before him.

Personality Overview

Story-Driven

Listener

Affable

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

AWS & Salesforce Partnership
His current role focuses entirely on the strategic partnership between AWS and Salesforce, frequently representing the collaboration at major industry events like Dreamforce and TDX.
Large-Scale CRM
He has extensive experience managing one of the world's largest Salesforce installations, focusing on security, efficiency, and scalability for AWS's global sales and marketing.
Early Tech Adoption
He is known for a strong bias for action and a history of pushing technical innovation by being among the first at Amazon to adopt new technologies.

Media Appearances

Mark has no verified media appearances

Work History

3-2023
General Manager - Salesforce Success Central at Amazon Web Services (AWS)
5-2020 - 2-2023
General Manager of CRM Platform - AWS Sales, Marketing and Global Services at Amazon
5-2019 - 4-2020
Head of Engineering and Production - Alexa Games at Amazon
11-2014 - 4-2019
General Manager of Requester- Amazon Mechanical Turk at Amazon
3-2004 - 9-2006
Product Manager at Trilogy

Education

1996 - 2001
Engineering from University of Waterloo

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Seattle Area, United States Job Level : Senior Designation : General Manager - Salesforce Success Central at Amazon Web Services (AWS)
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • When asking them questions, sound relatable and informal

DONT's

  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Mark

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Mark take some risk or not?

  • It is unlikely that they will take many risks.

You And Mark

Personality Compatibility


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