Mark Doherty

Examiner
DISC Type : cs

Head of Metering and Billing at Business Stream

Edinburgh, Scotland, United Kingdom

Overview

Mark Doherty is the Head of Metering and Billing at Business Stream, where he has held several management positions. A graduate of the University of Stirling, he is recognized for his focus on customer experience. Colleagues describe him as diligent, professional, and innovative.

Based in Edinburgh, Mark has a professional interest in major consulting firms, following companies like KPMG UK and Capgemini Invent. He has a proven track record of driving significant improvements within his teams and fostering a professional work ethic.

He is currently focused on expanding his team and is actively hiring for his department at the Business Stream headquarters in Edinburgh.

Personality Overview

Overcautious

Process Oriented

Tough To Convince

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Customer Experience
Recommendations consistently highlight his passion for ensuring an excellent customer experience and managing high standards in his processes and teams.
Metering & Billing
As the head of this department at Business Stream, he is directly responsible for the strategy, operations, and performance of these core functions.
Team Leadership
He has a history of managing and developing teams, with a recent focus on recruiting new talent for his department in Edinburgh.

Media Appearances

Mark has no verified media appearances

Work History

4-2019
Head of Metering and Billing at Business Stream
10-2017 - 4-2019
Key Client Transition Manager at Business Stream
10-2015 - 10-2017
Customer Account Services Manager at Business Stream
11-2010 - 11-2012
Customer Liaison Manager at Northern Gas Networks
11-2006 - 11-2010
Customer Liaison Manager (Gas Connections) at United Utilities

Education

2000 - 2005
Degree from University of Stirling
1994 - 2000
5 Higher Grades Achieved from Notre Dame High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Edinburgh, Scotland, United Kingdom Job Level : Mid-senior Designation : Head of Metering and Billing at Business Stream
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Mark

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Mark take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Mark

Personality Compatibility


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