Mark E. Elliott

Observer
DISC Type : ci

Vendor Performance Specialist at JLL Technologies

Plano, Texas, United States

Overview

Mark is an experienced customer success and technical account manager specializing in Enterprise-level SaaS support and integration projects. A graduate of the University of Pittsburgh with an A+ certification, he has a strong background in relationship management and is currently seeking a new role in customer success.


His technical certifications, including A+ and CCNA training, combined with deep customer relationship management experience, provide him a unique professional profile.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Success Management
His entire career, including roles at JLL and WePay, has centered on managing enterprise client relationships and ensuring they derive maximum value from SaaS products.
SaaS Platform Support
Possesses extensive experience providing system administrator-level support, training, and troubleshooting for complex SaaS platforms for Fortune 500 clients.
Technical Account Management
Served as the primary technical point of contact for partners at WePay, translating customer requirements to enhance product features.

Media Appearances

Mark has no verified media appearances

Work History

8-2025
Vendor Performance Specialist at JLL Technologies
8-2022 - 5-2025
Technical Account Manager at WePay
12-2016 - 8-2022
Client Success Executive at Corrigo, a JLL Company
9-2015 - 11-2016
Account Services Manager at Corrigo, a JLL Company
3-2015 - 9-2015
Manager, Client Support Services at Corrigo, a JLL Company

Education

2012 - 2015
Associate’s Degree from Collin College
1993 - 1997
BA from University of Pittsburgh

More Information

Social Presence :

Prographics :

Exp : 19 Location : Plano, Texas, United States Job Level : Junior Designation : Vendor Performance Specialist at JLL Technologies
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Insights For Selling To Mark E.

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Share testimonials from known people and give multiple examples of product value
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark E. is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Mark E.

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mark E. move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mark E. take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Mark E.

Personality Compatibility


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