Mark Hibbert

Enthusiast
DISC Type : i

Senior Director, AI & Automation, Customer Success at Salesforce

New York, New York, United States

Overview

Mark Hibbert is the Senior Director of AI & Automation within the Customer Success group at Salesforce. A graduate of Durham University, he has built his career by leading teams through significant technological shifts, from marketing cloud to AI. Colleagues frequently describe him as calm, intelligent, and a professional focused on customer success.

His career at Salesforce demonstrates a consistent focus on leading customer-facing teams responsible for the adoption and growth of new technologies.

Personality Overview

Non-Confrontational

Consensus Focused

Story Driven

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

AI in Customer Success
His current role as Senior Director of AI & Automation for the Customer Success group at Salesforce directly centers on this topic.
Strategic Tech Leadership
He has a long history of leading teams through technological evolution at Salesforce, from Marketing Cloud and Orchestration to his current AI focus.
Technology Adoption
A former Director of Adoption & Growth, his career has consistently involved helping customers successfully implement and utilize new platforms and services.

Media Appearances

Mark has no verified media appearances

Work History

1-2024
Senior Director, AI & Automation, Customer Success at Salesforce
3-2021 - 12-2023
Senior Director, Orchestration Technology, Customer Success at Salesforce
4-2017 - 2-2021
Director, Adoption & Growth, Customer Success at Salesforce
1-2015 - 3-2017
Director, Marketing Cloud, Professional Services at Salesforce
3-2014 - 10-2014
Head of Innovation at leighton

Education

1998 - 2002
Msci from Durham University
1996 - 1998
Education details unavailable from Dane Court Grammar School

More Information

Social Presence :

Prographics :

Exp : 21 Location : New York, New York, United States Job Level : Senior Designation : Senior Director, AI & Automation, Customer Success at Salesforce
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence

DONT's

  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Mark

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Mark take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Mark

Personality Compatibility


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