Mark Hibbert in

Mark Hibbert

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Senior Director, AI & Automation, Customer Success at Salesforce
📍 New York, New York, United States

Mark Hibbert is the Senior Director of AI & Automation within the Customer Success group at Salesforce. A graduate of Durham University, he has built his career by leading teams through significant technological shifts, from marketing cloud to AI. Colleagues frequently describe him as calm, intelligent, and a professional focused on customer success.

His career at Salesforce demonstrates a consistent focus on leading customer-facing teams responsible for the adoption and growth of new technologies.

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Experience
21 Years
Current Role
Senior Director, AI & Automation, Customer Success
Job Level
Senior
Location
New York, New York, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mark cares about

AI in Customer Success
His current role as Senior Director of AI & Automation for the Customer Success group at Salesforce directly centers on this topic.
Strategic Tech Leadership
He has a long history of leading teams through technological evolution at Salesforce, from Marketing Cloud and Orchestration to his current AI focus.
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Career

Work history

1-2024
Senior Director, AI & Automation, Customer Success
Salesforce
3-2021 - 12-2023
Senior Director, Orchestration Technology, Customer Success
Salesforce
4-2017 - 2-2021
Director, Adoption & Growth, Customer Success
Salesforce
1-2015 - 3-2017
Director, Marketing Cloud, Professional Services
Salesforce
3-2014 - 10-2014
Head of Innovation
leighton
In the press

Media appearances

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Education
1998 - 2002
Msci
Durham University
1996 - 1998
Education details unavailable
Dane Court Grammar School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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