Mark Osburn - PMP®, ACP®, ITIL®4

Examiner
DISC Type : cs

Associate Director - Delivery Management at Kyndryl

Columbia, Missouri, United States

Overview

Mark Osburn is an Associate Director of Delivery Management at Kyndryl, with extensive experience in project and delivery management from his long tenure at IBM. He holds multiple certifications, including PMP®, ACP®, and ITIL®4, underscoring his expertise in IT service delivery.

Outside of his professional role, Mark is a proud father who publicly celebrates his childrens academic achievements. He also expresses deep gratitude and respect for military veterans, highlighting their service and sacrifice.

Marks daughter is a recent honors graduate from the University of Missouri-Columbias education program.

Personality Overview

Status Quo Seeker

Unexpressive

Overcautious

They are always well-planned and adopt a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Delivery Management
His entire career, from IBM to Kyndryl, has been focused on progressing through various delivery and project management leadership roles in IT infrastructure.
Leadership Development
He recently highlighted obtaining new certifications in leadership behavior from Kyndryl, indicating a focus on continuous personal and team development.
Family Achievements
He shared a post expressing his pride in his daughter for graduating with honors from the University of Missouri-Columbia.

Media Appearances

Mark has no verified media appearances

Work History

2-2023
Associate Director - Delivery Management at Kyndryl
9-2021 - 2-2023
Senior Manager - Delivery Management at Kyndryl
6-2019 - 9-2021
Delivery Manager at IBM
6-2017 - 6-2019
Project Manager at IBM
9-2014 - 6-2017
Systems Administrator - Middleware Platforms at IBM

Education

Bachelor's of Science from Missouri Western State University
Bachelor of Science from Lincoln University (MO)

More Information

Social Presence :

Prographics :

Exp : 25 Location : Columbia, Missouri, United States Job Level : Mid-senior Designation : Associate Director - Delivery Management at Kyndryl
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Mark

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Mark take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Mark

Personality Compatibility


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