Mark Pemberton in

Mark Pemberton

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Head of Customer Services at Good Energy
📍 Bath, England, United Kingdom

Mark Pemberton is a commercially astute senior leader specializing in customer service, sales, and retention for the utilities and telecom sectors. Described as professional and results-oriented, he has a history of leading large teams and driving change at companies like Good Energy, Ecotricity, and British Gas.

Outside of his direct industry, Mark maintains a professional interest in major players within the telecommunications space, including market leaders like BT Group and Vodafone.

He is a two-time winner of the RSA "Sales Team Manager of the Year" award.

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Experience
14 Years
Current Role
Head of Customer Services
Job Level
Mid-senior
Location
Bath, England, United Kingdom
Personality Overview

How Mark shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mark cares about

Customer Experience
His career is dedicated to leading customer service and relations, with a focus on resolving customer pain points and improving the overall journey.
Operational Leadership
He has a proven track record leading large teams, managing budgets, and implementing strategic plans to meet business KPIs at companies like British Gas and Ecotricity.
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Career

Work history

11-2019
Head of Customer Services
Good Energy
6-2018 - 11-2019
Customer Accounts Manager
Good Energy
3-2017 - 3-2018
Operations Manager
Sky Betting & Gaming
9-2015 - 5-2016
Operations Manager (Sales & Retention)
Ecotricity
3-2014 - 9-2015
Operations Manager (Customer Relations)
British Gas Business
In the press

Media appearances

Mark Pemberton - Head Of Customer Services at Good Energy. Featured in The Org
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Education

Mark has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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