Mark Pemberton

Energizer
DISC Type : I

Head of Customer Services at Good Energy

Bath, England, United Kingdom

Overview

Mark Pemberton is a commercially astute senior leader specializing in customer service, sales, and retention for the utilities and telecom sectors. Described as professional and results-oriented, he has a history of leading large teams and driving change at companies like Good Energy, Ecotricity, and British Gas.

Outside of his direct industry, Mark maintains a professional interest in major players within the telecommunications space, including market leaders like BT Group and Vodafone.

He is a two-time winner of the RSA "Sales Team Manager of the Year" award.

Personality Overview

Informal

Full Of Energy

Believer

They are really good at seeing what the long-term impacts of their decisions could be.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer Experience
His career is dedicated to leading customer service and relations, with a focus on resolving customer pain points and improving the overall journey.
Operational Leadership
He has a proven track record leading large teams, managing budgets, and implementing strategic plans to meet business KPIs at companies like British Gas and Ecotricity.
Sales & Retention
A core area of his expertise, with responsibility for maximizing sales and retention performance and winning back customers in his previous operational management roles.

Media Appearances

Mark Pemberton - Head Of Customer Services at Good Energy. Featured in The Org

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Work History

11-2019
Head of Customer Services at Good Energy
6-2018 - 11-2019
Customer Accounts Manager at Good Energy
3-2017 - 3-2018
Operations Manager at Sky Betting & Gaming
9-2015 - 5-2016
Operations Manager (Sales & Retention) at Ecotricity
3-2014 - 9-2015
Operations Manager (Customer Relations) at British Gas Business

Education

Mark has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bath, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Services at Good Energy
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Mark

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Mark take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Mark

Personality Compatibility


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