Mark Robinson in

Mark Robinson

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Head of Product and Design, Customer at Scentre Group (Owner of Westfield destinations in Aus and NZ)
📍 Greater Sydney Area, Australia

Mark is an executive product leader at Scentre Group, focused on digital growth and customer experience. With a background that includes managing customer loyalty programs at IAG and certifications from MIT Sloan, he excels in leading cross-functional teams through complex transformations. Colleagues describe him as a natural leader with strong EQ and a data-driven approach.

He was recognized as an "Innovation Hero" at the annual Scentre Group Heroes awards for his work with a cross-functional team.

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Current Role
Head of Product and Design, Customer
Location
Greater Sydney Area, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mark cares about

Digital Customer Experience
Leads product and design for customer platforms at Scentre Group, with previous experience transforming customer loyalty and payments at IAG.
Leading Product Teams
Identifies as a "Team Builder" and has a proven track record of developing high-performing, cross-functional teams, often posting about new roles.
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Career

Work history

9-2024
Head of Product and Design, Customer
Scentre Group (Owner of Westfield destinations in Aus and NZ)
2-2024 - 9-2024
Head of Digital Product and Design
Scentre Group (Owner of Westfield destinations in Aus and NZ)
4-2023 - 3-2024
Head of Digital Product
Scentre Group (Owner of Westfield destinations in Aus and NZ)
7-2022 - 4-2023
Head of Digital Product, Westfield Plus
Scentre Group (Owner of Westfield destinations in Aus and NZ)
3-2021 - 7-2022
EM, Customer Loyalty Program
IAG
In the press

Media appearances

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Education
7-2020 - 7-2020
MIT Sloan Organizational Design for Digital Transformation
MIT Sloan School of Management
2010 - 2012
Graduate Certificate
Macquarie Graduate School of Management
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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