Mark Wilcox

Critic
DISC Type : C

Chief Information Security Officer - Privacy Officer at Capital Bank, N.A.

Kansas City, Missouri, United States

Overview

Mark Wilcox is the SVP, CISO, and Privacy Officer at Capital Bank, N. A. , with over 20 years of experience in cybersecurity, enterprise risk, and technology management. His expertise includes managing high-performance security programs and working with risk frameworks like NIST and COSO. He holds a Certified in Governance, Risk and Compliance (CGRC).

Beyond his corporate roles, Mark is a veteran, having served as a Non-Commissioned Officer in the United States Air Force. He is an active participant in the professional community, often speaking on panels at technology summits about current cybersecurity challenges and strategies.

Unique fact: He began his career serving in the United States Air Force before transitioning into the technology and information security sector.

Personality Overview

Information Seeker

Negotiator

ROI Driven

They choose to analyze logically and value facts to emotions.  Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

AI in Cybersecurity
He is a frequent panelist and speaker at technology summits, with recent talks focused on defending against adversarial AI and aligning cybersecurity with business objectives.
GRC & Privacy
Actively building a top-tier GRC and privacy program at his bank and recently obtained the Certified in Governance, Risk and Compliance (CGRC) certification.
Security Program Building
He is focused on maturing security programs and teams, evidenced by recent hiring initiatives for key roles in governance, risk, and privacy at Capital Bank.

Media Appearances

Mark has no verified media appearances

Work History

9-2024
Chief Information Security Officer - Privacy Officer at Capital Bank, N.A.
6-2020 - 12-2024
Sr. Vice President & Information Security Officer at nbkc bank
4-2013 - 6-2020
Director Information Security at Federal Reserve Bank of Kansas City
4-2003 - 4-2013
Application Manager at DST Systems
2-1992 - 3-2004
Non Commissioned Officer at United States Air Force

Education

Graduate Certificate from Keller Graduate School of Management of DeVry University
2003 - 2005
Master of Science - MS from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 33 Location : Kansas City, Missouri, United States Job Level : Leadership Designation : Chief Information Security Officer - Privacy Officer at Capital Bank, N.A.
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Mark

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Mark take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Mark

Personality Compatibility


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