Mark Williams

Evaluator
DISC Type : dcs

GBS Global Managing Director | Global Service Delivery Lead at CBRE

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Mark Williams is a global transformation leader with over 20 years of experience at firms like CBRE and DHL, specializing in building and scaling Global Business Services. He has a background in Artificial Intelligence from Saïd Business School, University of Oxford, and is described by colleagues as ambitious and an "ideas person".

He successfully built and scaled CBREs Asia Pacific GBS organization from the ground up to over 600 employees in five years.

Personality Overview

Thorough Evaluator

Hard To Convince

Quality Focused

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Generative AI Adoption
Recently completed a course on leading with Generative AI and change management, and lists AI tools selection and implementation as a key skill.
Global Business Services
Holds multiple GBS leadership roles at CBRE and has proven experience building captive Shared Services Centers from zero to over 1200 people.
Business Transformation
His headline and experience focus on transformation, including Target Operating Models, M&A integration, and process design across global functions.

Media Appearances

Mark has no verified media appearances

Work History

1-2022
GBS Global Managing Director | Global Service Delivery Lead at CBRE
10-2020 - 12-2021
Managing Director GBS at CBRE
4-2016 - 10-2020
Senior Director - Head of Shared Services at CBRE
12-2013 - 4-2016
Global Finance Services Director at DHL
10-2008 - 12-2013
Head of Transactional Finance at CBRE

Education

3-2026 - 6-2026
Artificial Intelligence Programme from Saïd Business School, University of Oxford
1-2025 - 4-2026
Executive MBA from Singapore Business School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Level : N/A Designation : GBS Global Managing Director | Global Service Delivery Lead at CBRE
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mark

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mark take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mark

Personality Compatibility


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