Marni Taradash

Pioneer
DISC Type : DIS

Principal Consultant & Founder at Client Experience Strategies (CXS)

United States

Overview

Marni Taradash is a Principal Consultant & Founder at Client Experience Strategies (CXS), specializing in strategic CX consulting and training. She helps B2B leaders drive predictable revenue by focusing on existing clients and Net Revenue Retention (NRR). She previously held director roles at SweetRush Inc. and Allen Interactions, focusing on client experience and digital operations. Marni earned her B. A. from the University of California, Santa Cruz.

Outside of her professional endeavors, Marni has served as a judge at the International Customer Experience Awards (ICXA). She frequently shares insights from industry events and her experiences in EdTech and client experience, highlighting a continuous engagement with evolving professional landscapes.

Marni is passionate about understanding the relationship between client experience and employee experience to drive business growth.

Personality Overview

Decisive But Friendly

Driven But Considerate

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Client Experience
Marni founded Client Experience Strategies (CXS) to help B2B leaders with CX consulting and training, emphasizing its role in predictable revenue.
Net Revenue Retention
Her work at CXS is centered on helping B2B leaders protect and grow predictable revenue by aligning practices with NRR drivers.
Employee Experience
Marni consistently links client experience (CX) with employee experience (EX), recognizing their intentional alignment impacts NRR.

Media Appearances

Marni has no verified media appearances

Work History

3-2025
Principal Consultant & Founder at Client Experience Strategies (CXS)
3-2025 - 12-2025
Fractional Client Experience (CX) Director at Simply Brilliance
Director, Client Experience (CX) & Operations at SweetRush Inc.
Director of Clients & Digital Operations at Allen Interactions
Director of Digital Content Strategy at LeapFrog Enterprises

Education

B.A. from University of California, Santa Cruz

More Information

Social Presence :

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Exp : 1 Location : United States Job Level : Leadership Designation : Principal Consultant & Founder at Client Experience Strategies (CXS)
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Insights For Selling To Marni

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marni is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Marni

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Marni move?

  • They are generally fast movers and can take quick decisions
  • Can Marni take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Marni

Personality Compatibility


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