Martin Finlay in

Martin Finlay

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Vice President of Professional Services at insightsoftware
📍 Wokingham, England, United Kingdom

Martin is a senior Customer Success and Professional Services leader with over 15 years of experience in the SaaS industry at firms like insightsoftware and Board International. He specializes in building and scaling post-sales organizations to drive revenue growth and retention. Colleagues describe him as strategic, personable, and dedicated.

He has a proven record of improving Net Revenue Retention (NRR) by over 15 points through structured customer adoption and engagement programs.

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Experience
9 Years
Current Role
Vice President of Professional Services
Job Level
Senior
Location
Wokingham, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Martin cares about

SaaS Revenue Growth
His career focuses on building post-sales organizations that function as revenue engines, driving ARR growth, retention, and expansion.
Customer Success Strategy
He designs and operationalizes data-driven Customer Success frameworks to improve adoption, retention, and customer value realization.
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Career

Work history

10-2025
Vice President of Professional Services
insightsoftware
4-2025 - 10-2025
Customer Success & Professional Services Leader (Independent Advisor)
Freelance
3-2023 - 11-2024
Director, Customer Success & Professional Services UKI
SDG Group UK
7-2021 - 2-2023
Regional Vice President, Customer Success & Professional Services (NEMEI)
Board International
1-2020 - 6-2021
Vice President, Customer Success & Professional Services (UK & SA)
Board International
In the press

Media appearances

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Education
Higher National Diploma
The University of Bolton
Education details unavailable
Garth Hill Comprehensive School, Bracknell, Berkshire
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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