Maryann Lazzeri

Judge
DISC Type : Dc

Customer Success Manager, Senior Manager - High Tech Strategic Accounts at Salesforce

Greater Chicago Area, United States

Overview

Maryann is a Senior Manager of Customer Success at Salesforce, specializing in high-tech strategic accounts with over 10 years of experience. A Dreamforce speaker and two-time "Top 100 CS Strategist, " she excels in increasing revenue and customer retention. She holds a Master of Science from St. Johns University and eight Salesforce certifications.

Described by peers as positive, intelligent, and inclusive, Maryann has a strong "pay it forward" mentality. She is a lifelong learner and motivator, passionate about helping others succeed and building professional communities. She actively organizes networking events for customer success professionals to share insights and connect with industry leaders.

Interesting fact: She has been named one of the Top 100 Customer Success Strategists by SuccessHACKER for two consecutive years.

Personality Overview

Demanding

Generally Skeptic

Features Driven

They respond well to strong and respectful communication.  They prefer to move quickly, and expect the same from others. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Customer Success
A recognized industry strategist who organizes professional mixers and was named a Top 100 CS Strategist twice.
Salesforce Ecosystem
As an 8x certified professional and Dreamforce speaker, she presents on Salesforce products like Agentforce to build team confidence.
Community Building
She actively organizes and promotes the "CS Insider Customer Success Mixer, " bringing in special guests to share insights.

Media Appearances

Maryann has no verified media appearances

Work History

2-2025
Customer Success Manager, Senior Manager - High Tech Strategic Accounts at Salesforce
4-2024 - 2-2025
Customer Success Manager - High Tech Strategic Accounts at Salesforce
11-2023 - 4-2024
Senior Technical Account Manager- High Tech Strategic Accounts at Salesforce
5-2023 - 11-2023
Salesforce Administrator/Consultant at Avante Capital Partners
6-2013 - 5-2023
Founder / Head of Customer Success at Super Learners LLC

Education

Master of Science - MS from St. John's University
Bachelor of Business Administration - BBA from Hofstra University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Chicago Area, United States Job Level : Middle Designation : Customer Success Manager, Senior Manager - High Tech Strategic Accounts at Salesforce
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Insights For Selling To Maryann

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maryann is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Maryann

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Maryann move?

  • If convinced, they can reach decisions quite fast.
  • Can Maryann take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Maryann

Personality Compatibility


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