Mason Alexander in

Mason Alexander

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Engagement Manager at Profound
📍 New York City Metropolitan Area, United States

Mason is an Engagement Manager at Profound, bringing experience from customer success and consulting roles at tech companies like Yex and MURAL. A graduate of The University of North Carolina at Chapel Hill, he is also certified in Design Thinking, underscoring his focus on creative problem-solving and client services.

Outside of his tech career, Mason pursued a personal passion for baking, earning a professional certification in Pastry and Baking Arts. This culinary journey led him to work at Runner & Stone, a Michelin Bib Gourmand restaurant and bakery in Brooklyn, showcasing his dedication to mastering new skills.

He successfully pivoted from a career in tech to become a professional pastry chef before returning to the industry.

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Experience
9 Years
Current Role
Engagement Manager
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

How Mason shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mason cares about

AI Business Sourcing
Shared content on how AI models source local business information, emphasizing the need for companies to look beyond major mapping services.
Knowledge Discovery
Showcased his former employer Yext's recognition in the IDC MarketScape for knowledge discovery software, indicating an interest in how organizations manage information.
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Career

Work history

2-2026
Engagement Manager
Profound
8-2023 - 2-2026
Senior Customer Success Manager, Enterprise
Yext
2022 - 2023
Senior Customer Success Manager
MURAL
3-2021 - 11-2021
Personal goal pursuit
Career Break
7-2020 - 2-2021
Manager, Consulting Services
Yext
In the press

Media appearances

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Education
Bachelor’s Degree
The University of North Carolina at Chapel Hill
3-2021 - 9-2021
Pastry and Baking Arts
Institute of Culinary Education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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