Mathew Wisniewski

Observer
DISC Type : ic

Director, Customer Success at IDC

Greater Boston, United States

Overview

Mathew is a data-driven Director of Customer Success at IDC, where he leads a team of 12 CSMs overseeing $30M in ARR. He focuses on the complete post-sale customer lifecycle, from onboarding to retention, and holds certifications in ChatGPT Advanced Data Analysis and AI Agents.

His professional focus is on leveraging technology and data to enhance customer outcomes. Mathew is passionate about how emerging technologies like AI can be used to enable customer-facing teams and drive strategic advisory.

He is actively exploring how Agentic AI will reshape strategy development for Customer Success leaders.

Personality Overview

Assertive

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

AI in Customer Success
Recently completed certifications in AI Agents and believes Agentic AI will reshape customer success strategy.
Team Leadership
Leads and mentors a high-performing team of 12, including a manager, and actively posts about hiring new talent.
Data-Driven Insights
Describes himself as data-driven and has a background as a Performance Analyst, translating complex data into actionable insights.

Media Appearances

Mathew has no verified media appearances

Work History

2-2022
Director, Customer Success at IDC
4-2020 - 10-2021
Product Manager and Customer Success Team Lead at IDC
2-2018 - 4-2020
Manager, Customer Success at IDC
12-2012 - 2-2018
Senior Customer Success Manager at IDC
10-2010 - 12-2012
Performance and Productivity Analyst at McLagan

Education

2005 - 2009
Bachelor's Degree from American International College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Boston, United States Job Level : Mid-senior Designation : Director, Customer Success at IDC
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Insights For Selling To Mathew

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mathew is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Mathew

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mathew move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Mathew take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mathew

Personality Compatibility


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