Matias Silvestre Silvestre

Examiner
DISC Type : cs

Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola. at WeeConnect

Luanda, Luanda Province, Angola

Overview

Matias is a Senior Customer Experience Manager with a background in operations, project management for banking and insurance, and data analysis. He specializes in both B2B and B2C customer service and holds a degree in Electronic and Telecommunications Engineering.

He is passionate about a leadership philosophy centered on generosity, care, and respect. Matias believes in being a good listener, fostering resilience, and leaving a positive legacy for his teams, viewing leadership as a means to help others realize their dreams.

He successfully transitioned from being a top-performing salesperson to a senior leadership role within the same company.

Personality Overview

Late Adopter

Unexpressive

Status Quo Seeker

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

Customer Experience
His career is focused on managing B2B and B2C customer service, with senior roles dedicated to improving the customer journey and operational metrics.
Servant Leadership
His personal posts emphasize that true leadership involves listening, empowering teams, and realizing their dreams rather than dominating them.
Process Optimization
His headline and experience highlight a focus on managing and optimizing processes and procedures to improve operational results and team performance.

Media Appearances

Matias has no verified media appearances

Work History

12-2021 - 2-2025
Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola. at WeeConnect
5-2021 - 12-2021
Gestor de Operações - Inbound-SAC. at AprendaAQ
9-2018 - 1-2022
Manager Customer Experience | Customer Service Multichoice-DStv Angola- In/Out. at Solução Contact Center LDA
4-2016 - 6-2018
Team Lead | Serviços Gerais e Dados e Internet Operação Unitel at Solução Contact Center LDA
5-2013 - 4-2016
Gestor de clientes S2S - Serviços Gerais'' e Dados e Internet Operação Unitel '' at Solução Contact Center LDA

Education

2-2014 - 1-2018
Engenharia Electrónica e Telecomunicações from Universidade Metropolitana de Angola

More Information

Social Presence :

Prographics :

Exp : 15 Location : Luanda, Luanda Province, Angola Job Level : N/A Designation : Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola. at WeeConnect
URL has been copied!

Insights For Selling To Matias Silvestre

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matias Silvestre is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Matias Silvestre

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Matias Silvestre move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Matias Silvestre take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Matias Silvestre

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.