Matias Silvestre Silvestre in

Matias Silvestre Silvestre

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Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola. at WeeConnect
📍 Luanda, Luanda Province, Angola

Matias is a Senior Customer Experience Manager with a background in operations, project management for banking and insurance, and data analysis. He specializes in both B2B and B2C customer service and holds a degree in Electronic and Telecommunications Engineering.

He is passionate about a leadership philosophy centered on generosity, care, and respect. Matias believes in being a good listener, fostering resilience, and leaving a positive legacy for his teams, viewing leadership as a means to help others realize their dreams.

He successfully transitioned from being a top-performing salesperson to a senior leadership role within the same company.

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Experience
15 Years
Current Role
Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola.
Location
Luanda, Luanda Province, Angola
Personality Overview

How Matias shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Matias cares about

Customer Experience
His career is focused on managing B2B and B2C customer service, with senior roles dedicated to improving the customer journey and operational metrics.
Servant Leadership
His personal posts emphasize that true leadership involves listening, empowering teams, and realizing their dreams rather than dominating them.
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Career

Work history

12-2021 - 2-2025
Senior Manager Customer Experience | Customer Service B2B & B2C- Wee - Angola.
WeeConnect
5-2021 - 12-2021
Gestor de Operações - Inbound-SAC.
AprendaAQ
9-2018 - 1-2022
Manager Customer Experience | Customer Service Multichoice-DStv Angola- In/Out.
Solução Contact Center LDA
4-2016 - 6-2018
Team Lead | Serviços Gerais e Dados e Internet Operação Unitel
Solução Contact Center LDA
5-2013 - 4-2016
Gestor de clientes S2S - Serviços Gerais'' e Dados e Internet Operação Unitel ''
Solução Contact Center LDA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2-2014 - 1-2018
Engenharia Electrónica e Telecomunicações
Universidade Metropolitana de Angola
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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