Matt Cox

Commander
DISC Type : D

Strategic Customer Success Manager - Growth at Forerunner

Charleston, South Carolina Metropolitan Area, United States

Overview

Matt Cox is a seasoned technology sales professional with over a decade of experience spanning the entire enterprise customer lifecycle, from sales to customer success. He has a history of exceeding quotas at companies like Cisco and Zscaler, managing accounts up to the Fortune 100 level. He holds an M. B. A. from the College of Charleston.

There is no publicly available information regarding Matts personal life or hobbies.

While at Cisco, he was recognized as the #1 Top Performer in U. S. Commercial for Services Sales in the first half of FY17.

Personality Overview

Strong-Willed

Impact-Driven

Very Quick

They like to stay in control of the negotiation or defining of the terms.  They are less concerned about the product and more about its potential impact. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Success
His recent roles at Forerunner and Samsara focus on ARR growth, renewals, and exceeding KPIs like Net Revenue Retention and customer sentiment for large enterprise accounts.
Cybersecurity Sales
He has extensive experience selling security services at Zscaler and Cisco, and has posted about the importance of Zero Trust architecture over legacy VPNs and firewalls.
Enterprise Renewals
Managed services and software renewals for over 100 commercial accounts at Cisco, consistently exceeding attainment goals. His current role also involves contract renewals.

Media Appearances

Matt has no verified media appearances

Work History

6-2025
Strategic Customer Success Manager - Growth at Forerunner
6-2024 - 6-2025
Enterprise Customer Success Manager at Samsara
7-2021 - 6-2024
Services Sales Manager at Zscaler
6-2019 - 7-2021
Security Software & Services Manager at Cisco
2-2016 - 6-2019
Territory Sales Account Manager at Cisco

Education

2007 - 2011
B.B.A from University of Georgia - Terry College of Business
2013 - 2014
Master of Business Administration (M.B.A.) from College of Charleston

More Information

Social Presence :

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Exp : 10 Location : Charleston, South Carolina Metropolitan Area, United States Job Level : Middle Designation : Strategic Customer Success Manager - Growth at Forerunner
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Matt

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • If convinced, they can reach decisions quite fast.
  • Can Matt take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Matt

Personality Compatibility


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