Melanie Harris

Questioner
DISC Type : c

Senior Customer Success Manager at Forerunner

New York City Metropolitan Area, United States

Overview

Melanie is a Senior Customer Success Manager at Forerunner, specializing in climate resilience software for governments. With a Masters in Urban Planning and a Certified Floodplain Manager certification, she has a strong background in supporting municipalities. Her career combines public sector experience at the NYC Department of Transportation with data-focused tech roles.

Her academic and professional journey points to a passion for improving urban environments and building sustainable communities. As a recipient of the F&M Council for Women Grant, she likely supports female empowerment and professional development initiatives. Her focus is on using technology and data to solve real-world civic challenges.

Unique fact: Melanie is a Certified Floodplain Manager, a specialized credential for professionals involved in mitigating flood risk.

Personality Overview

Value Seeker

Cautious & Analytical

Not Easily Convinced

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Climate Resilience
Her role at Forerunner is centered on supporting municipalities by optimizing their hazard management workflows to mitigate the impacts of climate change.
Government Technology
She is passionate about modernizing government operations and recently celebrated Forerunner's funding to build the system of record for the built environment.
Urban Planning
Holds a Master's degree in Urban Planning and began her career as a Capital Projects Coordinator for the New York City Department of Transportation.

Media Appearances

Melanie has no verified media appearances

Work History

11-2023
Senior Customer Success Manager at Forerunner
4-2023 - 11-2023
Customer Success Manager at Spatial Data Logic
2-2022 - 2-2023
Senior Customer Success Manager at REPLICA
2-2021 - 2-2022
Customer Success Manager at REPLICA
7-2018 - 2-2021
Capital Projects Coordinator at New York City Department of Transportation

Education

2009 - 2013
Bachelor's Degree from Franklin & Marshall College
2015 - 2017
Master of Urban Planning from University of Washington

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York City Metropolitan Area, United States Job Level : N/A Designation : Senior Customer Success Manager at Forerunner
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Insights For Selling To Melanie

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melanie is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Melanie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Melanie move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Melanie take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Melanie

Personality Compatibility


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