Erin Purcell Maillet

Activist
DISC Type : Cd

Customer Success Manager at Forerunner

Portland, Maine, United States

Overview

Erin is a Customer Success Manager at Forerunner with a deep background in sustainable building. Her expertise is built on a degree in environmental policy from Colby College and extensive experience at firms like Thornton Tomasetti. She holds key certifications, including LEED AP BD+C and Living Future Accreditation.

During her time at Colby College, Erin was a student-athlete, competing in track and field. She also explored her interest in food and wellness as a writer for Spoon University, a food-focused publication, contributing several articles on healthy eating and college life.

Unique fact: While pursuing her technical degree, Erin was also a published writer on food and health.

Personality Overview

Observative

Logical And Quick

Perfectionist

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Sustainable Building
Her entire career prior to Forerunner was dedicated to sustainability, working on LEED Platinum and LBC certified projects at Harvard and Thornton Tomasetti.
Environmental Policy
She majored in environmental policy at Colby College, which formed the academic foundation for her professional career in corporate sustainability and green building.
Customer Success
This is her current focus at Forerunner, representing a career shift from a purely technical sustainability role to a customer-facing position.

Media Appearances

Erin has no verified media appearances

Work History

3-2026
Customer Success Manager at Forerunner
4-2025 - 3-2026
Associate- Sustainability at Thornton Tomasetti
4-2023 - 4-2025
Senior Project Director -Sustainability at Thornton Tomasetti
8-2021 - 4-2023
Sustainability Project Director at Thornton Tomasetti
4-2020 - 8-2021
Sustainable Building Specialist - Green Building Services at Harvard University

Education

Bachelor’s Degree from Colby College
Bachelor’s Degree from Universidad de Sevilla

More Information

Social Presence :

Prographics :

Exp : 12 Location : Portland, Maine, United States Job Level : Middle Designation : Customer Success Manager at Forerunner
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Insights For Selling To Erin

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erin is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Erin

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Erin move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Erin take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Erin

Personality Compatibility


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