Matt Hendra

Go-getter
DISC Type : d

General Manager, CSU UK at Microsoft

United Kingdom

Overview

Matt Hendra is the Chief Customer Success Officer for Microsoft UK & Ireland, focusing on guiding organizations from AI ambition to tangible value. With a history of executive leadership and P&L impact across APAC and ASEAN regions, he leverages his expertise to drive enterprise-wide AI transformation. He holds a Bachelor of Science from Loughborough University.

Outside of his executive role, Matt has shown a commitment to fostering inclusive professional environments, notably by hosting events for the Lean In Network to support womens career advancement. His background in Physical Education suggests a strong appreciation for sports and well-being.

He serves as the UK & Ireland Executive sponsor for Microsofts Early in Profession program, championing apprenticeship talent as a strategic investment.

Personality Overview

Decisive

Direct & Candid

Fast-Paced

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Enterprise AI Adoption
He leads Microsoft's mission to help UK and Ireland organizations move from AI ambition to tangible business value and integrate AI into their workflow.
Customer Success
As Chief Customer Success Officer, his primary focus is ensuring clients achieve their desired outcomes and derive maximum value from Microsoft's technology.
Early Career Talent
He is the executive sponsor for Microsoft's Early in Profession program in the UK & Ireland, viewing apprenticeships as a critical strategic investment.

Media Appearances

Microsoft UK appoints Matt Hendra as General Manager for Customer Success Unit. Featured in Microsoft UK Stories

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Microsoft Announce Two New Key Appointments To The UK. Featured in Formus Pro

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Work History

10-2019
General Manager, CSU UK at Microsoft
12-2016 - 9-2019
Vice President & International Managing Director at Covetrus
12-2016 - 2-2019
International Vice President & Managing Director at Henry Schein
2012 - 2016
General Manager, Australia & New Zealand at Insight
2007 - 2012
National Manager, Managed Services at Data #3

Education

1999 - 2001
Post Graduate Certificate from University of Oxford
1996 - 1999
Bachelor of Science in Physical Education from Loughborough University

More Information

Social Presence :

Prographics :

Exp : 25 Location : United Kingdom Job Level : Senior Designation : General Manager, CSU UK at Microsoft
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Matt

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Matt take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Matt

Personality Compatibility


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