Matt Miller

Observer
DISC Type : ci

Product Manager at ThreatDown

Greater Tampa Bay Area, United States

Overview

Matt Miller is a technology leader and product manager with deep expertise in the Managed Service Provider (MSP) space from his time at N-able and ConnectWise. He is an AWS Certified Solutions Architect. Colleagues consistently describe him as knowledgeable, decisive, and a team player with an astounding work ethic.

Based on his employment history and interests, Matt appears to have strong ties to the Tampa Bay area. He has also shared his appreciation for working from home and finding ways to break up the day, suggesting a focus on work-life balance and effective remote work habits.

His dedication to the customer is consistently described as "world-class" by multiple colleagues.

Personality Overview

Assertive

Example Seeker

Curious

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Experience
Recommendations repeatedly highlight his primary focus on delivering a fantastic customer experience and world-class service.
MSP Solutions
His career at N-able, ConnectWise, and a recent post show a clear focus on shaping products for the Managed Service Provider space.
IT Authentication
As a Product Manager at N-able, he was responsible for projects involving SSO, OpenID Connect, and Microsoft Entra ID authentication.

Media Appearances

Matt has no verified media appearances

Work History

4-2026
Product Manager at ThreatDown
1-2022 - 12-2025
Senior Product Manager at N-able
5-2019 - 12-2021
Senior Tools Engineer at IT Authorities
3-2015 - 2-2019
Senior Engineer at ConnectWise
9-2013 - 3-2015
Lead Enterprise Infrastructure Engineer at ConnectWise

Education

Matt has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Tampa Bay Area, United States Job Level : Middle Designation : Product Manager at ThreatDown
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Matt

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They like to analyze well and then make their decisions.
  • Can Matt take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Matt

Personality Compatibility


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