Matthew Haferkamp

Enigma
DISC Type : idc

Client Manager at BENEFITSCAPE

Greater St. Louis, United States

Overview

Matthew is a Client Manager at BENEFITSCAPE, specializing in ACA compliance for strategic accounts. He leverages over five years of experience from his time at UKG in customer success and relationship management. He holds a Bachelor of Business Administration from Southeast Missouri State University, focusing on driving retention, adoption, and ROI for his clients.

Outside of work, Matthew shows an interest in what contributes to positive environments and overall well-being. He appreciates when staff, like those at the zoo, genuinely enjoy their work and is intrigued by methods designed to decrease stress and boost morale in the workplace.

He successfully progressed through four distinct roles at UKG, advancing from product support to Strategic Executive Relationship Manager.

Personality Overview

Fast Follower

Friendly Yet Blunt

Hard To Convince

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

ACA Compliance
His current role at BENEFITSCAPE is centered on managing Affordable Care Act compliance projects for the company's strategic accounts.
Customer Success Strategies
With over five years in customer-facing roles, he is passionate about building lasting relationships and creating action plans to meet client goals like user adoption and retention.
Workplace Well-being
He has shown interest in ideas and experiments aimed at decreasing employee stress and increasing morale.

Media Appearances

Matthew has no verified media appearances

Work History

6-2025
Client Manager at BENEFITSCAPE
10-2024 - 6-2025
Customer Success Manager at UKG
10-2022 - 10-2024
Strategic Executive Relationship Manager at UKG
2-2022 - 10-2022
Customer Success Consultant at UKG
8-2019 - 2-2022
Product Support Representative III at Ultimate Software

Education

2011 - 5-2019
Bachelor of Business Administration (BBA) from Southeast Missouri State University
2007 - 2011
High School Diploma from Fort Zumwalt North High School

More Information

Social Presence :

Prographics :

Exp : 7 Location : Greater St. Louis, United States Job Level : Middle Designation : Client Manager at BENEFITSCAPE
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Matthew

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Matthew take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Matthew

Personality Compatibility


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