Matthew Herring

Enthusiast
DISC Type : i

Team Lead-Patient Concierge at DaVita Kidney Care

Malvern, Pennsylvania, United States

Overview

Matthew Herring is a Team Lead-Patient Concierge at DaVita Kidney Care, focusing on providing quality customer service in high-stress environments. Leveraging his Master of Education from Penn State University and a background in mental healthcare, he excels in facilitating dialysis treatment arrangements for traveling patients, ensuring clear communication and meeting deadlines.

With a background as a school-based outpatient therapist, Matthew has a deep-rooted interest in the mental health field. This foundation informs his empathetic approach to patient care and coordination. He is driven to support individuals during their most challenging times, ensuring a seamless and quality experience.

He made a significant career pivot from providing mental health therapy to children into the complex logistics of patient care coordination.

Personality Overview

Amiable & Agreeable

Consensus Focused

Optimistic

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Patient Experience
His roles at DaVita, including Patient Concierge and Care Coordinator, are centered on providing a quality customer service experience for patients needing dialysis.
Healthcare Coordination
Specializes in facilitating the arrangement of dialysis treatments for traveling patients, which involves complex logistics and communication between multiple parties.
Mental Healthcare
His education and prior experience as a School-Based Outpatient Therapist show a strong foundation and interest in the mental health field.

Media Appearances

Matthew has no verified media appearances

Work History

8-2022
Team Lead-Patient Concierge at DaVita Kidney Care
2-2022 - 2-2024
Placement Coordinator (Specialist II) at DaVita Kidney Care
7-2019 - 2-2022
Care Coordinator (Specialist II) at DaVita Kidney Care
8-2014 - 4-2019
School-Based Outpatient Therapist at Pennsylvania Counseling Services, Inc.

Education

8-2012 - 5-2014
Master of Education - MEd from Penn State University
8-2008 - 5-2012
Bachelor of Arts - BA from Messiah University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Malvern, Pennsylvania, United States Job Level : N/A Designation : Team Lead-Patient Concierge at DaVita Kidney Care
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Matthew

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Matthew take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Matthew

Personality Compatibility


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