Matthew Kersker in

Matthew Kersker

Commander · DISC type D
Sr. Manager, Customer Success at Toast
📍 San Francisco Bay Area, United States

Matthew is the Senior Manager of Customer Success at Toast, where he has consistently progressed through leadership roles. His background includes hands-on experience as a restaurant Operations Manager, giving him deep industry insight. He is an alumnus of Babson College and Phillips Academy.

Colleagues and clients frequently describe Matthew as devoted, tech-savvy, and relentlessly customer-centric. He is praised for his commitment to ensuring the success of both his customers and his own teammates, making him a valued leader and partner.

He has a strong interest in business and finance, indicated by his following of The Wall Street Journal.

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Experience
22 Years
Current Role
Sr. Manager, Customer Success
Job Level
Middle
Location
San Francisco Bay Area, United States
Personality Overview

How Matthew shows up

Strong-Willed
Decisive
Very Quick

They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Priorities

Topics Matthew cares about

Customer Success
His entire career at Toast has been dedicated to this field, rising from Customer Success Manager to a Senior Manager role, showing deep expertise.
Restaurant Operations
Began his career as an Operations Manager for a restaurant group, giving him first-hand knowledge of the industry Toast serves.
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Career

Work history

9-2024
Sr. Manager, Customer Success
Toast
4-2024 - 9-2024
Principal Customer Success Manager
Toast
9-2022 - 4-2024
Sr Customer Success Manager II
Toast
10-2020 - 9-2022
Sr. Customer Success Manager
Toast
1-2020 - 10-2020
Customer Success Manager II
Toast
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2003
Education details unavailable
Babson College
Education details unavailable
Phillips Academy
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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