Matthew Kersker

Commander
DISC Type : D

Sr. Manager, Customer Success at Toast

San Francisco Bay Area, United States

Overview

Matthew is the Senior Manager of Customer Success at Toast, where he has consistently progressed through leadership roles. His background includes hands-on experience as a restaurant Operations Manager, giving him deep industry insight. He is an alumnus of Babson College and Phillips Academy.

Colleagues and clients frequently describe Matthew as devoted, tech-savvy, and relentlessly customer-centric. He is praised for his commitment to ensuring the success of both his customers and his own teammates, making him a valued leader and partner.

He has a strong interest in business and finance, indicated by his following of The Wall Street Journal.

Personality Overview

Strong-Willed

Decisive

Very Quick

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Success
His entire career at Toast has been dedicated to this field, rising from Customer Success Manager to a Senior Manager role, showing deep expertise.
Restaurant Operations
Began his career as an Operations Manager for a restaurant group, giving him first-hand knowledge of the industry Toast serves.
Team Leadership
Promoted to a senior management position and is consistently praised in recommendations for his dedication to helping his teammates succeed.

Media Appearances

Matthew has no verified media appearances

Work History

9-2024
Sr. Manager, Customer Success at Toast
4-2024 - 9-2024
Principal Customer Success Manager at Toast
9-2022 - 4-2024
Sr Customer Success Manager II at Toast
10-2020 - 9-2022
Sr. Customer Success Manager at Toast
1-2020 - 10-2020
Customer Success Manager II at Toast

Education

1999 - 2003
Education details unavailable from Babson College
Education details unavailable from Phillips Academy

More Information

Social Presence :

Prographics :

Exp : 22 Location : San Francisco Bay Area, United States Job Level : Middle Designation : Sr. Manager, Customer Success at Toast
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Matthew

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • If convinced, they can reach decisions quite fast.
  • Can Matthew take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Matthew

Personality Compatibility


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