Matthew Willis

Examiner
DISC Type : sc

Area Customer Delivery Manager at British Gas

Leeds, England, United Kingdom

Overview

Matthew Willis is an Area Customer Delivery Manager at British Gas, with a focus on home installations. He has built his entire career within the company, advancing from a Smart Energy Expert to a management role. His experience is rooted in customer delivery and smart energy solutions.

His entire documented career progression has been within British Gas, showing significant company loyalty and internal growth.

Personality Overview

Status Quo Seeker

Overcautious

Unexpressive

They are always well-planned and adopt a systematic approach.  The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Delivery
His career progression and current title as Area Customer Delivery Manager are centered on ensuring successful home installations and service.
Smart Energy Solutions
Began his career as a Smart Energy Expert and progressed through related roles, indicating deep knowledge in this specific field.
Team Leadership
[Predicted] As a manager responsible for a service area, he is naturally focused on leading and developing his installation teams.

Media Appearances

Matthew has no verified media appearances

Work History

9-2022
Area Customer Delivery Manager at British Gas
7-2019 - 9-2022
Customer Delivery Manager at British Gas
1-2017 - 7-2019
Smart Energy Manager at British Gas
1-2016 - 1-2017
Smart Energy Coach at British Gas
9-2013 - 1-2016
Smart Energy Expert at British Gas

Education

Matthew has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Leeds, England, United Kingdom Job Level : Middle Designation : Area Customer Delivery Manager at British Gas
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Matthew

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Matthew take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Matthew

Personality Compatibility


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