Matthew Wolmer 🦍

Commander
DISC Type : D

Customer Success Manager at ShipHero

Greater Tampa Bay Area, United States

Overview

Matthew is a Customer Success Manager at ShipHero, where he advises 3PLs and brands on optimizing fulfillment and eliminating profit leaks. Leveraging his experience as the co-founder of a successful eCommerce brand, he brings a unique, hands-on perspective to logistics. He holds a Bachelor of Science from the University of Hartfords Barney School of Business.

Outside of his professional life, Matthew is a dedicated father and husband. His entrepreneurial spirit was showcased when he co-founded a nursery that began in a retro camper, demonstrating a blend of creativity and business acumen. People who have worked with him describe him as caring, trustworthy, and exemplary with change management.

Unique fact: He successfully built a mobile nursery business from a retro camper into a $500K+ brand before selling it to his 3PL partner.

Personality Overview

Risk-Taker

Very Quick

Candid & Clear

They put a lot of effort into ensuring personal success.  They do not care very much about building rapport or relationships. They respond well to strong and respectful communication.

Topics They Care About

Fulfillment Optimization
His current role and personal posts focus on helping 3PLs and brands run lean, scalable, and profitable operations by removing profit leaks.
eCommerce Scaling
He personally co-founded and scaled a direct-to-consumer brand from a mobile storefront to over $500K in revenue before a successful exit.
3PL & Brand Dynamics
He frequently analyzes the patterns that make partnerships between brands and their 3PLs either succeed or fail, based on his direct experience.

Media Appearances

Matthew has no verified media appearances

Work History

10-2024
Customer Success Manager at ShipHero
1-2025
Dad at Wolmer Household
12-2020 - 6-2024
Co-Founder at Plante La Vie Nursery
3-2022 - 11-2022
Customer Success Manager II at ZoomInfo
5-2021 - 3-2022
Senior Client Success Manager at Comparably

Education

2008 - 2012
Bachelors of Science from Barney School of Business, University of Hartford

More Information

Social Presence :

Prographics :

Exp : 3 Location : Greater Tampa Bay Area, United States Job Level : Middle Designation : Customer Success Manager at ShipHero
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Hold your ground without indulging in one-upmanship
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Matthew

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • If convinced, they can reach decisions quite fast.
  • Can Matthew take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Matthew

Personality Compatibility


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