Maurício Crisp Fonseca

Commander
DISC Type : D

Project Specialist at Uber

São Paulo, São Paulo, Brazil

Overview

Maurício is a dedicated Project Specialist at Uber, focusing on employee engagement and recognition. With a history in training and quality assurance, he leverages his expertise to enhance team performance and uphold high standards in customer support. He holds certifications in Employee Engagement and GlobeSmart Profile.

He is a self-described “people person” with a passion for creating exceptional customer experiences, a skill he honed while working at Walt Disney World. His interest in The Walt Disney Company underscores his appreciation for world-class service and guest satisfaction.

Unique fact: While at Disney, he worked strategically to streamline customer service specifically for Latin guests, improving process efficiency.

Personality Overview

Risk-Taker

Very Quick

Impact-Driven

They put a lot of effort into ensuring personal success.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Employee Engagement
His current role is a Project Specialist in Engagement & Recognition, and he holds a certification in Employee Engagement.
Customer Experience
A consistent theme throughout his career, from his work at Walt Disney World to his focus on "Customer Obsessed" awareness at Uber.
Training & Development
Previously worked as a Training Specialist and Onboarding Facilitator at Uber, delivering training in diverse formats to new hires.

Media Appearances

Maurício has no verified media appearances

Work History

5-2022
Project Specialist at Uber
5-2020
Training Specialist II at Uber
10-2018 - 5-2020
CommOps Onboarding Facilitator at Uber
11-2017 - 9-2018
Quality Assurance at Uber
7-2017 - 7-2017
Trip Coordinator at NR Intercâmbio

Education

2015 - 2016
Post Graduation in Administration and Organization of Events from Senac São Paulo
2012 - 2013
Hospitality Management Certificate from University of Central Florida

More Information

Social Presence :

Prographics :

Exp : 14 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Project Specialist at Uber
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Insights For Selling To Maurício

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maurício is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Maurício

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Maurício move?

  • If convinced, they can reach decisions quite fast.
  • Can Maurício take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Maurício

Personality Compatibility


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