Mauricio Ivan Lemale

Questioner
DISC Type : c

Customer Obsession Manager at Klar

Mexico City, Mexico

Overview

Mauricio has no verified overview

Personality Overview

Value Seeker

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

Mauricio has no verified topics they care about

Media Appearances

Mauricio has no verified media appearances

Work History

1-2025
Customer Obsession Manager at Klar
10-2022
Customer Obsession Lead at Klar
5-2022 - 9-2022
Customer Happiness Lead at Flink México
11-2021 - 2-2022
Partnerships Operations Lead at Tribal
2-2019 - 8-2021
Head of CX and Customer Care at Urbvan

Education

4-2020 - 1-2021
Posgrado from IEBS Business School
4-2017 - 11-2019
Master's degree from Neetwork.com

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mexico City, Mexico Job Level : Middle Designation : Customer Obsession Manager at Klar
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Insights For Selling To Mauricio Ivan

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mauricio Ivan is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mauricio Ivan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mauricio Ivan move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mauricio Ivan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Mauricio Ivan

Personality Compatibility


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