May Ogata

Cheerleader
DISC Type : Is

Senior Manager, CX Program Management & Enablement at Calendly

Las Vegas, Nevada, United States

Overview

May Ogata is a Senior Manager of CX Program Management & Enablement at Calendly, specializing in translating complex information into simple learning experiences. A certified Project Management Professional (PMP) and Agile Leader, she is described by colleagues as an exceptional, authentic, and agile manager.

Outside of work, May is a mother who is deeply invested in empowering her daughters. She demonstrates a powerful commitment to personal growth and is a self-described "Learning Enthusiast, " constantly seeking new knowledge and skills to apply in her professional and personal life.

She passed her PMP exam by listening to study guides and practice questions while running on the treadmill.

Personality Overview

Listener

Affable

Considerate

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

CX Enablement
Leads teams responsible for creating and delivering hundreds of learning experiences to improve customer experience operations for new and promoted managers.
Agile Leadership
Holds a certification in Agile Leadership and is praised by her team for managing with agility, creating a collaborative and open culture.
Operational Excellence
Focuses on developing efficient systems and creating feedback loops to identify training gaps and improve processes for customer-facing teams.

Media Appearances

May has no verified media appearances

Work History

7-2024
Senior Manager, CX Program Management & Enablement at Calendly
8-2023 - 8-2024
Senior Manager, CXOps Education & Training at Calendly
4-2023 - 9-2023
Education & Training Manager, CX Operations at Calendly
9-2022 - 4-2023
Training & QA Manager, CX Support at Calendly
1-2020 - 7-2022
Learning Experience Programs, Enablement Manager at Better

Education

Bachelor's degree from University of Nevada-Las Vegas
Education details unavailable from De Anza College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Las Vegas, Nevada, United States Job Level : Middle Designation : Senior Manager, CX Program Management & Enablement at Calendly
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Insights For Selling To May

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Show them how they look good by making this decision
  • Summarize the key points at the end of the conversation

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t sound very transactional
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with May is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from May

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will May move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can May take some risk or not?

  • It is unlikely that they will take many risks.

You And May

Personality Compatibility


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