Maysa Carvalho

Sharpshooter
DISC Type : CD

Sr. Customer Success Manager at DocuSign

São Paulo, São Paulo, Brazil

Overview

Maysa Carvalho is a trilingual Senior Customer Success Manager at DocuSign, specializing in the North American and Latin American markets. With a Post Graduate Degree in Project Management, she excels in driving product adoption and digital transformation. Colleagues describe her as enthusiastic, energetic, and a powerhouse professional committed to quality.

Described as a "trustworthy friend, " she is passionate about deeply understanding customer scenarios to build strong, collaborative partnerships. Her approach is centered on helping clients achieve significant results and celebrating their success, fostering long-term trust and engagement beyond typical business interactions.

She has successfully managed customer relationships and business development for a series of major technology companies, including DocuSign, Oracle, and LinkedIn.

Personality Overview

Fast But Analytical

Precise But Practical

ROI Driven

They respond well to strong and respectful communication.  They like to act fast and expect others to do the same. They are not focused on building rapport and relationships.

Topics They Care About

Customer Success Strategy
Her entire career at DocuSign, Oracle, and LinkedIn has focused on designing and executing success plans, adoption strategies, and governance meetings for enterprise clients.
Intelligent Agreement Management
She is actively evangelizing DocuSign's IAM platform, recently speaking at a client event on how it enhances security, scalability, and efficiency.
LATAM Tech Market
She has consistently managed and developed the Latin American market in her roles at DocuSign, Oracle, and LinkedIn, utilizing her fluency in Spanish and Portuguese.

Media Appearances

Maysa has no verified media appearances

Work History

11-2023
Sr. Customer Success Manager at DocuSign
3-2021 - 11-2023
Customer Success Manager - Trilingual at Oracle
1-2020 - 3-2021
Business Development Executive at Oracle
10-2019 - 12-2019
Customer Success Manager at Revelo
7-2018 - 10-2019
Relationship Manager | Hispanic LATAM - Trilingual at LinkedIn

Education

6-2020 - 5-2021
Post Graduate Degree from FGV - Fundação Getulio Vargas
2012 - 2015
Bachelor of Business Administration in Foreign Trade from Universidade Metodista de São Paulo

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Sr. Customer Success Manager at DocuSign
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Insights For Selling To Maysa

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maysa is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Maysa

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Maysa move?

  • They can take decisions very fast if you manage to convince them.
  • Can Maysa take some risk or not?

  • The risks don’t matter much to them.

You And Maysa

Personality Compatibility


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