Maysa Carvalho in

Maysa Carvalho

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Sr. Customer Success Manager at DocuSign
📍 São Paulo, São Paulo, Brazil

Maysa Carvalho is a trilingual Senior Customer Success Manager at DocuSign, specializing in the North American and Latin American markets. With a Post Graduate Degree in Project Management, she excels in driving product adoption and digital transformation. Colleagues describe her as enthusiastic, energetic, and a powerhouse professional committed to quality.

Described as a "trustworthy friend, " she is passionate about deeply understanding customer scenarios to build strong, collaborative partnerships. Her approach is centered on helping clients achieve significant results and celebrating their success, fostering long-term trust and engagement beyond typical business interactions.

She has successfully managed customer relationships and business development for a series of major technology companies, including DocuSign, Oracle, and LinkedIn.

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Experience
15 Years
Current Role
Sr. Customer Success Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Maysa cares about

Customer Success Strategy
Her entire career at DocuSign, Oracle, and LinkedIn has focused on designing and executing success plans, adoption strategies, and governance meetings for enterprise clients.
Intelligent Agreement Management
She is actively evangelizing DocuSign's IAM platform, recently speaking at a client event on how it enhances security, scalability, and efficiency.
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Career

Work history

11-2023
Sr. Customer Success Manager
DocuSign
3-2021 - 11-2023
Customer Success Manager - Trilingual
Oracle
1-2020 - 3-2021
Business Development Executive
Oracle
10-2019 - 12-2019
Customer Success Manager
Revelo
7-2018 - 10-2019
Relationship Manager | Hispanic LATAM - Trilingual
LinkedIn
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2020 - 5-2021
Post Graduate Degree
FGV - Fundação Getulio Vargas
2012 - 2015
Bachelor of Business Administration in Foreign Trade
Universidade Metodista de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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