McCaughtry Gillian

As Director of Customer Experience at Power NI, Gillian McCaughtry leverages her Economics & Management background to lead service operations. She has progressed her career with parent company Energia Group for over 12 years, consistently guiding her teams to win awards for customer service, business transformation, and people development.

Outside her core role, Gillian demonstrates a strong commitment to people and community. She champions initiatives that create a positive, collaborative, and customer-centric workplace culture and has supported partnerships with groups like NOW Group to provide career-building work experience for participants with employment barriers.

She is proud to have spent over 12 years growing professionally within the same organization.