Meagen Rich

Enigma
DISC Type : cid

Customer Collections Manager at NWG (Northumbrian Water Group)

South Hetton, England, United Kingdom

Overview

Meagen is an experienced Customer Collections Manager at Northumbrian Water Group with over 10 years in the energy industry, specializing in people and change management. She is an effective communicator skilled in leading projects, driving continuous improvement, and influencing stakeholders. Colleagues describe her as proactive, hardworking, and a great problem-solver.

In a previous role, she successfully reduced the attrition rate for new employees from 40% down to 20%.

Personality Overview

Hard To Convince

Persuasive & Assertive

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Change Management
Has over a decade of experience leading system, regulatory, and process changes within the highly regulated energy industry.
Customer Experience
A strong advocate for the customer, with a background in improving processes to enhance the customer journey in collections.
People Development
Previously managed and mentored teams, successfully reducing new-start attrition by half through improved training and support programs.

Media Appearances

Meagen has no verified media appearances

Work History

4-2021
Customer Collections Manager at NWG (Northumbrian Water Group)
7-2017 - 3-2021
Customer Advocate (Continuous Improvement) at npower
8-2014 - 7-2017
Performance Coach at npower
1-2012 - 8-2014
Mentor Manager at npower
3-2011 - 1-2012
Team Manager at npower

Education

2005 - 2007
Education details unavailable from Durham Sixth Form
2000 - 2005
Education details unavailable from Hetton Comprehensive School

More Information

Social Presence :

Prographics :

Exp : 18 Location : South Hetton, England, United Kingdom Job Level : Middle Designation : Customer Collections Manager at NWG (Northumbrian Water Group)
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Insights For Selling To Meagen

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Meagen is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Meagen

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Meagen move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Meagen take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Meagen

Personality Compatibility


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