Meagen Rich in

Meagen Rich

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Customer Collections Manager at NWG (Northumbrian Water Group)
📍 South Hetton, England, United Kingdom

Meagen is an experienced Customer Collections Manager at Northumbrian Water Group with over 10 years in the energy industry, specializing in people and change management. She is an effective communicator skilled in leading projects, driving continuous improvement, and influencing stakeholders. Colleagues describe her as proactive, hardworking, and a great problem-solver.

In a previous role, she successfully reduced the attrition rate for new employees from 40% down to 20%.

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Experience
18 Years
Current Role
Customer Collections Manager
Job Level
Middle
Location
South Hetton, England, United Kingdom
Personality Overview

How Meagen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Meagen cares about

Change Management
Has over a decade of experience leading system, regulatory, and process changes within the highly regulated energy industry.
Customer Experience
A strong advocate for the customer, with a background in improving processes to enhance the customer journey in collections.
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Career

Work history

4-2021
Customer Collections Manager
NWG (Northumbrian Water Group)
7-2017 - 3-2021
Customer Advocate (Continuous Improvement)
npower
8-2014 - 7-2017
Performance Coach
npower
1-2012 - 8-2014
Mentor Manager
npower
3-2011 - 1-2012
Team Manager
npower
In the press

Media appearances

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Education
2005 - 2007
Education details unavailable
Durham Sixth Form
2000 - 2005
Education details unavailable
Hetton Comprehensive School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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