Melanie D'Souza in

Melanie D'Souza

Captain · DISC type SD
Director Operations Excellence (Business Process Management) at Cloud Software Group
📍 Bengaluru, Karnataka, India

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

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Experience
23 Years
Current Role
Director Operations Excellence (Business Process Management)
Location
Bengaluru, Karnataka, India
Personality Overview

How Melanie shows up

Dynamic But Sincere
Long-Term Thinker
Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Melanie cares about

Strategic Priorities
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Career

Work history

7-2024 - 8-2025
Director Operations Excellence (Business Process Management)
Cloud Software Group
11-2022 - 7-2024
Director, Customer Success Planning & Operations
Cloud Software Group
10-2021 - 11-2022
Director, Customer Intelligence
Citrix
8-2015 - 10-2021
Sr Customer Experience Program Manager
Citrix
10-2014 - 8-2015
Head of Business Support
Breakfree - Training and Quality Consulting
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1996 - 2001
B. Com
St. Andrew's College, Mumbai
1986 - 1996
ICSE
Barnes School, Devlali
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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