Melanie Iles

Enthusiast
DISC Type : i

Chief Medical Officer at Somerset NHS Foundation Trust

Bury St Edmunds, England, United Kingdom

Overview

Dr. Melanie Iles is the Chief Medical Officer at Somerset NHS Foundation Trust, bringing over 30 years of NHS experience as a paediatrician. An experienced leader, she previously served as NHS Englands interim National Chief Clinical Information Officer, guiding digital transformation and system-wide improvements across various national and regional medical director roles.

She is passionate about creating a culture of compassionate leadership and continuous quality improvement to enhance services for patients and their families. Melanie is driven to learn new skills and understand the health system from different perspectives, often moving out of her comfort zone to lead change and innovation in healthcare.

Unique fact: She was the first woman to be appointed as the national Chief Clinical Information Officer (CCIO) for NHS England.

Personality Overview

Optimistic

Amiable & Agreeable

Non-Confrontational

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Digital Health Transformation
As the former interim National CCIO for NHS England, she has extensive experience leading digital transformation, informatics, and the merger of national digital health teams.
Clinical Leadership
Her career is defined by senior leadership positions, including Chief Medical Officer and various Medical Director roles, where she is described as an "inspirational leader".
Quality Improvement
She has a passion for continuous quality improvement, having previously led an acute trust out of special measures to a "good" CQC rating.

Media Appearances

Somerset NHS Foundation Trust appoints new chief medical officer. Featured in West Somerset Free Press

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Appointment of our new chief medical officer. Featured in Somerset NHS Foundation Trust

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Work History

4-2024
Chief Medical Officer at Somerset NHS Foundation Trust
3-2023 - 3-2024
National Chief Clinical Information Officer at NHS England
7-2019 - 3-2023
Medical Director - System Improvement and Professional Standards at NHS England
4-2022 - 12-2022
Regional Medical Director at NHS England
6-2012 - 11-2020
Invited Review Team Member at Royal College of Paediatrics and Child Health

Education

1987 - 1992
MB BS from Royal Free Hospital, School of Medicine
Education details unavailable from Wisbech Grammar School

More Information

Social Presence :

Prographics :

Exp : 21 Location : Bury St Edmunds, England, United Kingdom Job Level : Leadership Designation : Chief Medical Officer at Somerset NHS Foundation Trust
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Insights For Selling To Melanie

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melanie is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Melanie

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Melanie move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Melanie take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Melanie

Personality Compatibility


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