Melissa Eaton

Trailblazer
DISC Type : ID

Weekly Podcast Host | Strategic Advisor | Fractional Exec at We Fixed It, You're Welcome Podcast

Golden, Colorado, United States

Overview

Melissa is a strategic CX and Operations executive who excels at scaling companies by transforming customer experience. Known for seeing patterns others miss, people describe her as a CX visionary and an outstanding people leader. She holds a B. A. from the University of Colorado Boulder and a Change Management certification.

Outside of her executive roles, Melissa is the host of the "We Fixed It, Youre Welcome" podcast. Her passion for problem-solving is evident in her self-described identity as a "Puzzle Enthusiast" and her interest in complex Lego sets for adults, blending creative construction with strategic thinking.

Her business podcast, "We Fixed It, Youre Welcome, " rapidly earned a spot in the Top 100 Apple Business charts.

Personality Overview

Informal

Values Relationships

Charismatic

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They are charming and can persuade others to support their decisions.

Topics They Care About

CX Transformation
Her career has focused on engineering digital-first CX transformations, increasing NPS scores and reducing live customer contacts at companies like Pie Insurance and Esurance.
Scaling Operations
She has extensive experience building and scaling post-sales organizations from the ground up, managing hyper-growth and improving productivity, notably at Pie Insurance.
Building Resilient Teams
As a speaker, she has presented on topics like "From Burnout to Brilliance: Building Teams that Thrive, " focusing on creating high-performance cultures.

Media Appearances

Melissa Eaton - We Fixed It, You're Welcome Podcast. Featured in We Fixed It Podcast

See Now

Work History

8-2024
Weekly Podcast Host | Strategic Advisor | Fractional Exec at We Fixed It, You're Welcome Podcast
1-2023 - 3-2024
Head of CX Benefits Operations at Gusto
12-2018 - 12-2022
Vice President | Customer Success at Pie Insurance
4-2017 - 12-2018
Vice President | Customer Experience at Esurance
4-2015 - 4-2017
Vice President | Client Services at Esurance

Education

B.A. from University of Colorado Boulder

More Information

Social Presence :

Prographics :

Exp : 17 Location : Golden, Colorado, United States Job Level : N/A Designation : Weekly Podcast Host | Strategic Advisor | Fractional Exec at We Fixed It, You're Welcome Podcast
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Showcase existing customers and use case-studies to grab their attention
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Melissa

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Melissa take some risk or not?

  • If necessary, they will be ready to take risks.

You And Melissa

Personality Compatibility


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