Melissa Eaton in

Melissa Eaton

Trailblazer · DISC type ID
Weekly Podcast Host | Strategic Advisor | Fractional Exec at We Fixed It, You're Welcome Podcast
📍 Golden, Colorado, United States

Melissa is a strategic CX and Operations executive who excels at scaling companies by transforming customer experience. Known for seeing patterns others miss, people describe her as a CX visionary and an outstanding people leader. She holds a B. A. from the University of Colorado Boulder and a Change Management certification.

Outside of her executive roles, Melissa is the host of the "We Fixed It, Youre Welcome" podcast. Her passion for problem-solving is evident in her self-described identity as a "Puzzle Enthusiast" and her interest in complex Lego sets for adults, blending creative construction with strategic thinking.

Her business podcast, "We Fixed It, Youre Welcome, " rapidly earned a spot in the Top 100 Apple Business charts.

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Experience
17 Years
Current Role
Weekly Podcast Host | Strategic Advisor | Fractional Exec
Location
Golden, Colorado, United States
Personality Overview

How Melissa shows up

Informal
Values Relationships
Charismatic

They are not against taking risks and can make tough decisions when required.
 They are more likely to accept new and exciting technologies. They are charming and can persuade others to support their decisions.

Priorities

Topics Melissa cares about

CX Transformation
Her career has focused on engineering digital-first CX transformations, increasing NPS scores and reducing live customer contacts at companies like Pie Insurance and Esurance.
Scaling Operations
She has extensive experience building and scaling post-sales organizations from the ground up, managing hyper-growth and improving productivity, notably at Pie Insurance.
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Career

Work history

8-2024
Weekly Podcast Host | Strategic Advisor | Fractional Exec
We Fixed It, You're Welcome Podcast
1-2023 - 3-2024
Head of CX Benefits Operations
Gusto
12-2018 - 12-2022
Vice President | Customer Success
Pie Insurance
4-2017 - 12-2018
Vice President | Customer Experience
Esurance
4-2015 - 4-2017
Vice President | Client Services
Esurance
In the press

Media appearances

Melissa Eaton - We Fixed It, You're Welcome Podcast. Featured in We Fixed It Podcast
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Education
B.A.
University of Colorado Boulder
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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