Melissa Francis

Critic
DISC Type : C

Regional Manager -Talent & Head Learning & Talent - India at DHL Global Forwarding

Mumbai, Maharashtra, India

Overview

Melissa Francis is a seasoned HR professional with over 15 years of experience, currently serving as a Regional Talent Manager at DHL Global Forwarding. An alumna of Amity University, her expertise lies in learning and talent management. Colleagues often describe her as approachable, empathetic, and people-oriented.

Melissa is passionate about creating environments where "people come first, " believing this is the key to organizational success. She is an extroverted individual who thrives on building networks and connecting with colleagues across different cultures and teams. Her approach is noted for being both detailed and flexible.

She is deeply committed to the idea that being an "Employer of Choice" is a critical, actionable strategy, not just a fancy slogan.

Personality Overview

Information Seeker

Precise

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Talent Management
Her entire career is focused on this, with a special emphasis on fostering continuous learning and aligning employee development with organizational goals at DHL.
People-First Culture
She states in her introduction that she is amused by the "magic that can happen in an environment where 'people come first'! "
Employer Branding
Her role and posts focus on making DHL an "Employer of Choice" and a "great place to work, " indicating a strong interest in company perception.

Media Appearances

Melissa has no verified media appearances

Work History

2-2022
Regional Manager -Talent & Head Learning & Talent - India at DHL Global Forwarding
8-2018 - 1-2022
Head Learning & Talent Management at DHL Global Forwarding
4-2016 - 8-2018
Regional Manager - L&D Operations at Lee Hecht Harrison India
6-2013 - 3-2016
Training Manager at Lee Hecht Harrison India
3-2012 - 3-2013
Asst. Manager - HR at Grainger

Education

2004 - 2007
BBA from Amity University
Education details unavailable from MBTI

More Information

Social Presence :

Prographics :

Exp : N/A Location : Mumbai, Maharashtra, India Job Level : N/A Designation : Regional Manager -Talent & Head Learning & Talent - India at DHL Global Forwarding
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Melissa

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Melissa take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Melissa

Personality Compatibility


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