Michael Clifton

Enthusiast
DISC Type : i

Co-CEO at Alorica

Boston, Massachusetts, United States

Overview

As Co-CEO of Alorica, Michael leverages his extensive background as a CIO to drive global growth and digital transformation. He focuses on integrating AI and innovative technologies to reshape the customer experience. He holds a Bachelor of Engineering from the University of Massachusetts Lowell and a certificate from MIT.

He is a firm believer that effective, transformational leadership is all about inspiring people. He emphasizes that real change happens when teams feel connected to the energy and vision, a philosophy he applies to leading Aloricas global workforce and community outreach initiatives.

He describes himself as having "career ADD" due to his enjoyment of taking risks and moving between diverse roles in technology, sales, and operations.

Personality Overview

Optimistic

Amiable & Agreeable

Non-Confrontational

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI in Customer Experience
Drives Alorica's strategy of using AI to augment and enhance human agents' performance rather than focusing solely on automation.
Digital Transformation
His career path from CIO to Co-CEO is centered on using technology to transform business models and drive growth for global companies.
People-Centric Leadership
Stated in an interview that inspiring people is the most critical element of driving change, above technology or business strategy.

Media Appearances

Alorica's Max Schwendner & Mike Clifton on Co-CEO Unity. Featured in Spotify

See Now

Audacious Impact: Mike Clifton & Max Schwendner Of Alorica On Leading an Audacious Visionary Future. Featured in Medium

See Now

Relationships Shape Everything—Here's How to Get Them Right (Double Take Podcast Episode 4). Featured in Alorica Insights

See Now

Work History

5-2024
Co-CEO at Alorica
1-2023 - 5-2024
EVP Global Growth and Transformation Officer at Alorica
11-2021 - 1-2023
EVP Chief Information and Digital Officer at Alorica
8-2021 - 1-2022
Executive Vice President CIO at Alorica
6-2021 - 8-2021
Chief Technology Innovation Officer at Cognizant

Education

2011 - 2012
Certificate in Leadership and Innovation from Massachusetts Institute of Technology
1985 - 1989
Bachelor of Engineering - BE from University of Massachusetts Lowell

More Information

Social Presence :

Prographics :

Exp : 24 Location : Boston, Massachusetts, United States Job Level : N/A Designation : Co-CEO at Alorica
URL has been copied!

Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Michael

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Michael take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Michael

Personality Compatibility


Other Alorica Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.