Michael Clowes

Enthusiast
DISC Type : i

Head of Clearing & Business Change- Payments Operations at NatWest Group

Stockport, England, United Kingdom

Overview

Michael Clowes is a strategic leader in banking operations at NatWest Group, serving as Head of Clearing & Business Change. He is a specialist in Lean transformation and large-scale performance improvement, with a degree in Geography from the University of Reading. Colleagues have described him as fair and clear in his direction.

He established and managed an entire banks Lean-led continuous improvement function from the ground up while at The Co-operative Bank.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Lean Transformation
A core specialty throughout his career, having set up a bank-wide Lean improvement function and actively recruited for Lean-certified professionals.
Banking Operations
His entire career is centered around back-office and payment operations management within major banking institutions like NatWest and The Co-operative Bank.
Performance Improvement
Focuses on enhancing key customer processes on an end-to-end basis, a key theme in his past roles and a stated professional specialty.

Media Appearances

Michael Clowes - Payments Operations at NatWest Group. Featured in The Org

See Now

Work History

7-2018
Head of Clearing & Business Change- Payments Operations at NatWest Group
2-2017 - 5-2018
Complaints Transformation Lead at DFC Global Corp.
2-2016 - 12-2016
Interim Lean Sigma Manager at Equiniti
3-2014 - 1-2016
End to End Process Manager at The Co-operative Bank plc
9-2012 - 3-2014
Principal Consultant at OEE

Education

1999 - 2002
Geography from University of Reading

More Information

Social Presence :

Prographics :

Exp : 22 Location : Stockport, England, United Kingdom Job Level : Mid-senior Designation : Head of Clearing & Business Change- Payments Operations at NatWest Group
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Michael

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Michael take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Michael

Personality Compatibility


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