Michael Easton in

Michael Easton

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Director of Customer Success at Calero
📍 Pittsford, New York, United States

As Director of Service Operations at Calero, Michael Easton scales solutions that elevate the client journey for enterprise clients, particularly across Fortune 500 accounts. A graduate of SUNY Brockport, his data-driven approach optimizes workflows and service delivery. Colleagues have described his sense of care as "unmatched".

He is a recipient of the Presidents Award, which he won for exceeding his annual sales quota in a previous role.

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Experience
14 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Pittsford, New York, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michael cares about

Customer Experience
His role centers on elevating the client journey, ensuring successful experiences, and strengthening relationships with Fortune 500 accounts.
Service Operations
He leads efforts to improve service delivery by leveraging CRM insights, optimizing workflows, and ensuring operational excellence.
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Career

Work history

4-2024
Director of Customer Success
Calero
4-2022 - 5-2024
Service Operations, Senior Manager
Calero
4-2020 - 4-2022
Service Operations Manager
Calero
8-2017 - 4-2020
Enterprise Account Executive
Spectrum Enterprise
3-2016 - 7-2017
Client Account Manager
Windstream Communications
In the press

Media appearances

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Education
2005 - 2007
BS
SUNY Brockport
2002 - 2005
Associate Degree
Monroe Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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