Michael Easton

Go-getter
DISC Type : d

Director of Customer Success at Calero

Pittsford, New York, United States

Overview

As Director of Service Operations at Calero, Michael Easton scales solutions that elevate the client journey for enterprise clients, particularly across Fortune 500 accounts. A graduate of SUNY Brockport, his data-driven approach optimizes workflows and service delivery. Colleagues have described his sense of care as "unmatched".

He is a recipient of the Presidents Award, which he won for exceeding his annual sales quota in a previous role.

Personality Overview

Decisive

Self-Confident

Fast-Paced

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
His role centers on elevating the client journey, ensuring successful experiences, and strengthening relationships with Fortune 500 accounts.
Service Operations
He leads efforts to improve service delivery by leveraging CRM insights, optimizing workflows, and ensuring operational excellence.
Driving Growth
He focuses on delivering long-term business value by identifying cross-sell and upsell opportunities through a consultative approach.

Media Appearances

Michael has no verified media appearances

Work History

4-2024
Director of Customer Success at Calero
4-2022 - 5-2024
Service Operations, Senior Manager at Calero
4-2020 - 4-2022
Service Operations Manager at Calero
8-2017 - 4-2020
Enterprise Account Executive at Spectrum Enterprise
3-2016 - 7-2017
Client Account Manager at Windstream Communications

Education

2005 - 2007
BS from SUNY Brockport
2002 - 2005
Associate Degree from Monroe Community College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Pittsford, New York, United States Job Level : Mid-senior Designation : Director of Customer Success at Calero
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Michael

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • Their decision making speed is somewhere in the middle.
  • Can Michael take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Michael

Personality Compatibility


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