Michael Greenfest in

Michael Greenfest

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Executive Director: Customer Engagement & Experience at The College Board
📍 Myrtle Beach, South Carolina, United States

Michael Greenfest is the Executive Director of Customer Engagement & Experience at The College Board. He specializes in leading virtual and on-premise sales and service centers with a focus on enhancing B2C and B2B customer loyalty. He holds a Bachelor of Arts from Weber State University.

He was recognized as a "Top Manager" and led a "Top Team" during his tenure at Wayfair in August 2014.

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Experience
13 Years
Current Role
Executive Director: Customer Engagement & Experience
Job Level
Senior
Location
Myrtle Beach, South Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michael cares about

Customer Experience
His current role involves implementing the customer experience vision for all customer-facing support teams at The College Board, from Tier 1 to escalations.
B2B Service Strategy
Previously directed the strategy for Wayfair's B2B Service Account Management team, which provided proactive support for high-value and strategic enterprise accounts.
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Career

Work history

12-2024
Executive Director: Customer Engagement & Experience
The College Board
5-2024 - 11-2024
Senior Manager, B2B Service Account Management
Wayfair
12-2018 - 4-2024
Senior Manager, NA Service & Canada (French & English)
Wayfair
3-2016 - 11-2018
Customer Service Manager II
Wayfair
3-2014 - 2-2016
Customer Service Manager
Wayfair
In the press

Media appearances

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Education
Bachelor of Arts - BA
Weber State University
Certificate
University of Cambridge
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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