W. Garrett McFarland in

W. Garrett McFarland

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Senior Director, Customer Engagement Operations at The College Board
📍 Reston, Virginia, United States

W. Garrett McFarland is the Senior Director of Customer Engagement Operations at The College Board, where he has held various leadership roles since 2010. His expertise lies in technical support and customer engagement strategy. He holds a Master of Science from Michigan State Universitys Eli Broad College of Business.

His academic background includes a Bachelor of Science in Criminology from Florida State University. Before his tenure at The College Board, he gained experience in the legal field as a Criminal Appeals Intern for the Florida Office of the Attorney General, showcasing a unique and diverse professional foundation.

Unique fact: He began his career with an internship in criminal appeals before moving into customer engagement and technology leadership.

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Experience
15 Years
Current Role
Senior Director, Customer Engagement Operations
Job Level
Senior
Location
Reston, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics W. cares about

Customer Engagement
His career at The College Board has been focused on leading customer engagement, operations, and technical support teams.
Technical Implementation
He has shown an interest in hiring for technical roles, specifically for a Director of Technical Implementation.
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Career

Work history

11-2024
Senior Director, Customer Engagement Operations
The College Board
4-2024 - 11-2024
Senior Director, Technical Support and CE Tools
The College Board
10-2021 - 4-2024
Senior Director, Technical Support
The College Board
8-2017 - 10-2021
Manager, Digital Assessment Platform
The College Board
7-2013 - 8-2017
Director, Customer Service Operations
The College Board
In the press

Media appearances

W. Garrett McFarland - Senior Director, Customer Engagement Operations at The College Board. Featured in The Org
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Education
2015 - 2017
Master of Science - MS
Michigan State University - Eli Broad College of Business
2006 - 2010
Bachelor of Science - BS
Florida State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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