W. Garrett McFarland
Inquirer · DISC type dcW. Garrett McFarland is the Senior Director of Customer Engagement Operations at The College Board, where he has held various leadership roles since 2010. His expertise lies in technical support and customer engagement strategy. He holds a Master of Science from Michigan State Universitys Eli Broad College of Business.
His academic background includes a Bachelor of Science in Criminology from Florida State University. Before his tenure at The College Board, he gained experience in the legal field as a Criminal Appeals Intern for the Florida Office of the Attorney General, showcasing a unique and diverse professional foundation.
Unique fact: He began his career with an internship in criminal appeals before moving into customer engagement and technology leadership.
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They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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