Michael Patterson

Examiner
DISC Type : cs

Strategic Account Executive at Five9

Detroit Metropolitan Area, United States

Overview

Michael is a Customer Service Executive with over 20 years of experience specializing in AI-powered customer engagement solutions for Fortune 100 companies. His expertise lies in financial services, interaction automation, and cloud contact centers. He holds a BS from Northern Michigan University.

He has a dedicated focus on leveraging technology to transform the relationship between enterprises and their consumers, having held strategic roles at Five9, Alvaria, Pegasystems, and Salesforce.

Personality Overview

Process Oriented

Status Quo Seeker

Unexpressive

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

AI in Customer Engagement
His career focuses on reinventing enterprise-consumer relationships through "intelligent customer engagement solutions; powered by artificial intelligence. "
Financial Services Tech
Lists "Financial Services Specialist in Automation/AI Focus" as a key specialty, indicating deep industry-specific knowledge.
Cloud Contact Centers
He currently works at Five9, a leading cloud contact center provider, and previously sold Salesforce Service Cloud, showing expertise in this area.

Media Appearances

Michael has no verified media appearances

Work History

1-2024 - 3-2025
Strategic Account Executive at Five9
5-2021 - 1-2024
Enterprise Account Executive at Alvaria, Inc.
4-2018 - 5-2021
Customer Service Sales Specialist, Financial Services at Pegasystems
1-2016 - 4-2018
Strategic Account Manager Enterprise at [24]7.ai
5-2012 - 1-2016
Senior Strategic Account Manager Service Cloud at salesforce.com

Education

1985 - 1990
BS from Northern Michigan University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Detroit Metropolitan Area, United States Job Level : N/A Designation : Strategic Account Executive at Five9
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Michael

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Michael take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Michael

Personality Compatibility


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