Michael Patterson in

Michael Patterson

Examiner · DISC type cs
Strategic Account Executive at Five9
📍 Detroit Metropolitan Area, United States

Michael is a Customer Service Executive with over 20 years of experience specializing in AI-powered customer engagement solutions for Fortune 100 companies. His expertise lies in financial services, interaction automation, and cloud contact centers. He holds a BS from Northern Michigan University.

He has a dedicated focus on leveraging technology to transform the relationship between enterprises and their consumers, having held strategic roles at Five9, Alvaria, Pegasystems, and Salesforce.

Read the full overview →
Experience
12 Years
Current Role
Strategic Account Executive
Location
Detroit Metropolitan Area, United States
Personality Overview

How Michael shows up

Process Oriented
Status Quo Seeker
Unexpressive

Being observant comes to them naturally. They are always well-planned and adopt a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Priorities

Topics Michael cares about

AI in Customer Engagement
His career focuses on reinventing enterprise-consumer relationships through "intelligent customer engagement solutions; powered by artificial intelligence. "
Financial Services Tech
Lists "Financial Services Specialist in Automation/AI Focus" as a key specialty, indicating deep industry-specific knowledge.
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Career

Work history

1-2024 - 3-2025
Strategic Account Executive
Five9
5-2021 - 1-2024
Enterprise Account Executive
Alvaria, Inc.
4-2018 - 5-2021
Customer Service Sales Specialist, Financial Services
Pegasystems
1-2016 - 4-2018
Strategic Account Manager Enterprise
[24]7.ai
5-2012 - 1-2016
Senior Strategic Account Manager Service Cloud
salesforce.com
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1985 - 1990
BS
Northern Michigan University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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