Michael Urban

Observer
DISC Type : ci

Critical Environment Technician at Microsoft

San Antonio, Texas, United States

Overview

Michael is a Critical Environment Technician at Microsoft with a background in mechanical engineering from The University of Texas at San Antonio. He possesses a diverse skillset including SolidWorks, project management, and inventory management, developed through various technical and customer-facing roles within Microsoft.

Outside of his technical work, Michael has a stated interest in space exploration and aeronautics, following organizations like NASA. He has also invested in his professional development by completing certifications in critical thinking and effective communication on video conference calls.

Unique fact: Michael successfully transitioned his career internally at Microsoft from customer-focused roles like Product Advisor to a highly technical datacenter operations position.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Critical Environments
His current role involves physical inspections and monitoring of critical facility equipment, buildings, and grounds within Microsoft's data centers.
Datacenter Operations
Has hands-on experience as a Datacenter Technician, providing technical support for servers, including hardware, software, and network issues.
Project Management
Lists Project Management as a key skill, indicating an interest in organizing and executing technical projects efficiently.

Media Appearances

Meet our Critical Environment Technicians. Featured in Microsoft Local Blog

See Now

Work History

5-2022
Critical Environment Technician at Microsoft
6-2020 - 5-2022
Datacenter Technician at Microsoft
9-2016 - 6-2020
Inventory Control Expert at Microsoft
5-2014 - 9-2016
Product Advisor at Microsoft

Education

2014 - 2020
Bachelor of Science - BS from The University of Texas at San Antonio

More Information

Social Presence :

Prographics :

Exp : 11 Location : San Antonio, Texas, United States Job Level : N/A Designation : Critical Environment Technician at Microsoft
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Michael

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Michael take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Michael

Personality Compatibility


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