Michele Da Matta

Inquirer
DISC Type : dc

Customer Experience Specialist at Pluxee

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Michele da Matta is a Customer Experience Analyst at Pluxee with 13 years of expertise in employee benefits. She specializes in process improvement, quality assurance, and managing key accounts, including Grupo Globo. People often describe her as engaged, collaborative, creative, and attentive, with a Bachelors degree in Administration.

Outside her core responsibilities, Michele shows a keen interest in professional development, having taken courses in Crisis and Product Management. Her interest in technology-focused companies like IBM and Oracle suggests a focus on corporate and business-oriented solutions and innovations.

She provides dedicated support to the HR and Finance departments of one of Pluxees main clients, Grupo Globo.

Personality Overview

Upfront

ROI Conscious

Hard To Convince

They care equally about the product and its potential impact.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
Her current role focuses on delivering the best possible experience for her client's employees using Pluxee benefits, with a focus on quality and support.
Process Improvement
She consistently works on enhancing processes, mapping workflows, and sharing best practices to improve service quality and efficiency.
People Management
With past experience as a Team Leader, she posts about the importance of good leadership in building effective teams and achieving excellent results.

Media Appearances

Michele has no verified media appearances

Work History

4-2025
Customer Experience Specialist at Pluxee
5-2023 - 3-2025
TEAM LEADER III at Atento Brasil
6-2017 - 4-2023
TEAM LEADER I at Atento Brasil
5-2015 - 6-2017
CONSULTOR COMERCIAL II at Atento Brasil
1-2013 - 5-2015
Agente de relações com clientes at MMD2 - Assessoria Empresarial Ltda

Education

2006 - 2009
Bacharelado em Administração from Faculdades integradas de jacarepaguá

More Information

Social Presence :

Prographics :

Exp : 16 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Junior Designation : Customer Experience Specialist at Pluxee
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Insights For Selling To Michele

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michele is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Michele

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Michele move?

  • Their decision making speed is somewhere in the middle.
  • Can Michele take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Michele

Personality Compatibility


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