Michele Da Matta in

Michele Da Matta

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Customer Experience Specialist at Pluxee
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Michele da Matta is a Customer Experience Analyst at Pluxee with 13 years of expertise in employee benefits. She specializes in process improvement, quality assurance, and managing key accounts, including Grupo Globo. People often describe her as engaged, collaborative, creative, and attentive, with a Bachelors degree in Administration.

Outside her core responsibilities, Michele shows a keen interest in professional development, having taken courses in Crisis and Product Management. Her interest in technology-focused companies like IBM and Oracle suggests a focus on corporate and business-oriented solutions and innovations.

She provides dedicated support to the HR and Finance departments of one of Pluxees main clients, Grupo Globo.

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Experience
16 Years
Current Role
Customer Experience Specialist
Job Level
Junior
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

How Michele shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michele cares about

Customer Experience
Her current role focuses on delivering the best possible experience for her client's employees using Pluxee benefits, with a focus on quality and support.
Process Improvement
She consistently works on enhancing processes, mapping workflows, and sharing best practices to improve service quality and efficiency.
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Career

Work history

4-2025
Customer Experience Specialist
Pluxee
5-2023 - 3-2025
TEAM LEADER III
Atento Brasil
6-2017 - 4-2023
TEAM LEADER I
Atento Brasil
5-2015 - 6-2017
CONSULTOR COMERCIAL II
Atento Brasil
1-2013 - 5-2015
Agente de relações com clientes
MMD2 - Assessoria Empresarial Ltda
In the press

Media appearances

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Education
2006 - 2009
Bacharelado em Administração
Faculdades integradas de jacarepaguá
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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