Michele Da Matta in

Michele Da Matta

Inquirer · DISC type dc
Customer Experience Specialist at Pluxee
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Michele da Matta is a Customer Experience Analyst at Pluxee with 13 years of expertise in employee benefits. She specializes in process improvement, quality assurance, and managing key accounts, including Grupo Globo. People often describe her as engaged, collaborative, creative, and attentive, with a Bachelors degree in Administration.

Outside her core responsibilities, Michele shows a keen interest in professional development, having taken courses in Crisis and Product Management. Her interest in technology-focused companies like IBM and Oracle suggests a focus on corporate and business-oriented solutions and innovations.

She provides dedicated support to the HR and Finance departments of one of Pluxees main clients, Grupo Globo.

Read the full overview →
Experience
16 Years
Current Role
Customer Experience Specialist
Job Level
Junior
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

How Michele shows up

Upfront
ROI Conscious
Hard To Convince

They care equally about the product and its potential impact. They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Michele cares about

Customer Experience
Her current role focuses on delivering the best possible experience for her client's employees using Pluxee benefits, with a focus on quality and support.
Process Improvement
She consistently works on enhancing processes, mapping workflows, and sharing best practices to improve service quality and efficiency.
+5 more topics Login to view topics
Career

Work history

4-2025
Customer Experience Specialist
Pluxee
5-2023 - 3-2025
TEAM LEADER III
Atento Brasil
6-2017 - 4-2023
TEAM LEADER I
Atento Brasil
5-2015 - 6-2017
CONSULTOR COMERCIAL II
Atento Brasil
1-2013 - 5-2015
Agente de relações com clientes
MMD2 - Assessoria Empresarial Ltda
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2009
Bacharelado em Administração
Faculdades integradas de jacarepaguá
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other Pluxee Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Michele. Free, 10 seconds.